Product Manager II - Payment Orchestration

Job description

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 250 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2026, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role The Payments Platform team at HighLevel builds and scales the **payment orchestration layer** that powers every transaction across our ecosystem from invoices and subscriptions to point-of-sale and mobile checkout. The orchestration platform is the engine that **routes payments across providers, processes transactions, generates receipts, and ingests webhook events at scale**, making it one of the most business-critical systems we run. This role is a rare opportunity to own core payments infrastructure that hundreds of thousands of businesses depend on every day. We are seeking a **Product Manager II, Payment Orchestration**, who will own the roadmap and execution for HighLevel’s orchestration platform spanning the **orchestrator, transaction lifecycle, receipts, and webhook ingress**. You will be responsible for the reliability, breadth, and developer experience of the platform that every payment surface at HighLevel is built on top of. The ideal candidate combines **product judgment with technical fluency, comfortable** reasoning about **payment routing, PSP integrations, idempotency, and event delivery**, while keeping adoption, transaction success, and customer trust at the center of every decision. This is a role for someone who wants to go deep on payments infrastructure and translate that depth into measurable product outcomes. **Your mission:** To build a reliable, extensible, and provider-agnostic payment orchestration platform that maximizes transaction success and powers fast, secure, and seamless payment experiences across HighLevel’s global customer base. What You’ll Do **Own the Orchestration Roadmap & Execution** – Define and deliver the roadmap for the payment orchestration platform, spanning the **orchestrator, transaction lifecycle, receipts, and webhook ingress**, with a strong focus on reliability, coverage, and transaction success. **Drive Payment Routing & Provider Strategy** – Improve **authorization rates and cost efficiency** through smart routing, provider selection, retries, and failover across multiple PSPs and gateways. **Own the Transaction Lifecycle** – Lead the end-to-end handling of **authorizations, captures, refunds, voids, and disputes**, ensuring correctness, idempotency, and state integrity at scale. **Deliver Reliable Webhook Ingress** – Build robust inbound webhook processing that **normalizes, deduplicates, and reliably fans out provider events** to downstream services with strong delivery guarantees. **Ship Trustworthy Receipts & Records** – Own accurate, well-formatted **receipts and transaction records** that give customers and their end users clear, trustworthy proof of every payment. **Elevate Platform APIs & Developer Experience** – Partner with engineering to design **clean, well-documented payment APIs and events** that internal teams and product surfaces can build on with confidence. **Champion Reliability & Observability** – Treat **uptime, latency, and error rates** as first-class product metrics, driving instrumentation, alerting, and reconciliation to keep the platform accurate and dependable. **Ensure Scale, Security & Compliance** – Own **PCI, risk, and data-integrity considerations**, ensuring the platform stays secure, scalable, and compliant as volume grows. **Collaborate Cross-Functionally** – Work closely with engineering, design, data, risk, support, and partner-facing teams to align the platform with the needs of every payment surface it powers. **Leverage Payments Data for Decisions** – Use metrics such as **authorization rates, transaction success, failure reasons, latency, and reconciliation gaps** to prioritize the roadmap and measure impact. **Own Outcomes, Not Just Features** – Deliver measurable improvements in **transaction success, platform reliability, and provider coverage**, and in the experience of the teams building on the platform. Who You Are **Payments & Platform Experience** – You have built and shipped features within a payments, fintech, or platform/infrastructure ecosystem, delivering **secure, reliable systems that operate at scale**. **Technically Fluent** – You can hold your own with engineers on **APIs, webhooks, idempotency, routing logic, and failure modes**, and you use that fluency to make sharper product decisions. **Reliability-Minded** – You care deeply about correctness, uptime, and edge cases, and you design for the **failure paths - retries, timeouts, duplicates, and reconciliation**, not just the happy path. **Customer- & Developer-Centric** – You balance business goals, risk, and trust, keeping the needs of both end customers and the internal teams who build on your platform at the center of your decisions. **Strategic and Execution-Focused** – You can shape a clear roadmap for your area while staying deeply involved in execution to ensure ideas translate into shipped, measurable impact. **Highly Data-Driven in Ambiguity** – You are comfortable working with messy, incomplete data - **transaction logs, failure reasons, and provider quirks** - to find patterns and derive actionable insights. What You’ll Bring - **4+ years of Product Management experience**, with a focus on **payments, fintech, platform, or API/infrastructure products**, - **A track record of shipping impactful platform or infrastructure features** that improved reliability, coverage, or transaction success in a high-scale environment. - **A working understanding of payment systems** PSP/gateway integrations, the **authorization-to-settlement lifecycle, webhooks, idempotency, and reconciliation**. - **Strong technical fluency**, with the ability to partner closely with engineering on **API design, event models, and system trade-offs**. - **Familiarity with SaaS and platform growth levers**, including adoption of internal platforms, developer experience, and reliability as a driver of customer trust. **Bonus:** - You have worked on a **payments or fintech platform processing significant transaction volume across multiple providers**, and can clearly articulate your impact on **reliability, authorization rates, and customer trust**. Why should you join us? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.