Product Manager - Loyalty Performance Management

Job description

About LJI Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Global Impact: 400+ Million members connected through our platform. 100+ Global Brands trust us to drive loyalty and brand devotion. 3-Time Winner of “Best Technology Innovation in Loyalty”. Global recognitions for Excellence in Loyalty Management under numerous categories. Recognized as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025. Explore more about us at The OPPORTUNITY Loyalty Juggernaut is seeking a Product Manager to identify, validate, launch, and scale new consulting, managed-service, and technology-enabled offerings. We design and run loyalty and customer-engagement programs for some of the world's most recognized brands. Growth doesn't only come from the platform - it comes from new offerings - new consulting, managed-service, and technology-enabled practices that clients need before anyone has packaged them. This role finds such opportunities and turns them into real businesses. As a Product Manager in the Loyalty Performance Management(LPM) team , you will own the full lifecycle - from an initial idea or market signal through research, business case, offer design, pilot, commercialization, and practice development. After launch, you will act as the business owner for the incubated practice - setting its roadmap, sharpening the proposition and delivery model, watching commercial performance, and building the repeatability it needs to become a standalone unit. This is not a traditional software product management role. It blends market strategy, services design, product marketing, commercial ownership, and venture incubation. You are as comfortable building a market landscape and modeling unit economics as you are shaping a client-ready offer, creating sales enablement, and leading cross-functional execution. What will you DO: Opportunity discovery & Market validation Build and manage a pipeline of new-service ideas. Conduct structured market, customer, category, and competitor research. Define the ideal customer profile, economic buyer, priority use cases, customer pain points and desired outcomes. Lead interviews and working sessions with clients, prospects, sales, delivery teams, product leaders, subject-matter experts, and partners. Business case, Pricing & Investment Recommendation Build decision-grade business cases that connect market opportunity, strategic fit, client value, investment requirements, risks, and expected business impact. Define pricing, packaging, contract structure, and monetization options - fixed fees, subscriptions, usage or outcome-based fees, revenue share, and hybrid models. Translate assumptions into an executive recommendation and a clear investment ask; track actual performance against the approved case and update the forecast as evidence improves. Service Product Design & Productization Turn a validated opportunity into a repeatable, sellable offer with a defined customer, outcome, scope, deliverables, methodology, timeline, dependencies, exclusions, and acceptance criteria. Design the end-to-end service blueprint: client journey, discovery and design activities, delivery workflows, roles and RACI, governance, data and technology requirements, quality controls, SLAs, and KPI framework. Translate service requirements into a prioritized roadmap for platform, data, analytics, automation, and internal tooling in partnership with product and engineering. GTM & Sales enablement Partner with Marketing to define the name, positioning, value proposition, audience, messaging architecture, launch plan, and campaign strategy. Create client-ready sales materials: offering decks, one-pagers, vertical use cases, executive narratives, case studies, ROI tools, proposal content, demo stories, objection handling, and competitive battlecards. Translate complex capabilities into clear stories that connect the customer requirement, the service or solution design, the commercial logic, and the measurable outcome. Launch, Roadmap & Practice incubation Own cross-functional launch readiness: milestones, dependencies, decisions, risks, enablement, delivery capacity, operational controls, measurement, and executive reporting. Maintain the post-launch roadmap and prioritized backlog across proposition, methodology, commercial model, sales enablement, delivery operations, technology, analytics, and partner ecosystem. Create the operating cadence for the practice: performance dashboards, pipeline and delivery reviews, roadmap decisions, client feedback loops, and quarterly business reviews. Graduation to a standalone unit Prepare the scale plan: market focus, product and service roadmap, P&L and forecast, organization design, hiring profile, partner model, governance, and investment needs. Transition the practice to its permanent leader with clear ownership, documented IP and processes, an active roadmap, trained teams, customer and pipeline context, and a complete performance baseline. You will be a GREAT FIT if you have: Bachelor's degree or equivalent practical experience. MBA / PGDM would be ideal. 5+ years in services product management, consulting offer development, strategy, professional services, product marketing, corporate innovation, venture building, or a closely related role. Demonstrated success taking at least one B2B service, solution, or practice from concept through launch and into measurable commercial growth. Direct experience building business cases and financial models used to inform real investment decisions - not academic exercises. Experience presenting solutions and recommendations to senior client and internal stakeholders, including executives. Strong market research and customer discovery skills, with the ability to turn incomplete signals into a structured point of view and testable hypotheses. Commercial and financial fluency - business-case development, pricing and packaging, scenario modeling, unit economics, margin, forecasting, and investment recommendations. Experience designing productized consulting, implementation, advisory, or managed-service offers with clear methods, deliverables, operating models, and measurement. A track record partnering with Marketing and Sales to position, launch, enable, and sell enterprise offerings - and comfort supporting early client pursuits directly. The ability to translate client needs into business requirements and roadmaps, working effectively with product, engineering, data, operations, and delivery teams. Exceptional written, visual, and verbal communication; able to produce executive-grade presentations, models, proposals, and decision documents. A builder's instinct - you create clarity, structure, and momentum where no established playbook exists, and you influence across functions without relying on hierarchy. Nice to have: Experience in loyalty, customer engagement, enterprise SaaS, travel, hospitality, retail, financial services, or adjacent industries. A track record in corporate innovation, venture building, or standing up a new practice from zero to a repeatable, sustainable business. Exposure to outcome and usage-based commercial models, partner or coalition economics, and managed-service delivery at scale.