Product Manager - Onsite Event Technologies

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Onsite Event Technology Product Manager role at EY represents an opportunity to elevate the end-to-end onsite experience across a growing global events ecosystem. Centered on solutions such as OnArrival, badging, JiffleNow appointments, iCapture lead capture, and Passkey, this role owns a high-impact portfolio that powers attendee check-in, identity validation, session and appointment workflows, on-the-ground logistics, and real-time engagement data—helping teams deliver a seamless and professional onsite experience at scale. As EY expands its onsite technology footprint, this role must balance global standards with the flexibility required by regional delivery models, data/privacy requirements, and venue-specific operating realities. The onsite portfolio is foundational to how event teams manage arrival, access, service execution, and post-event lead and attendance insights, making it a highly visible position with direct influence on attendee satisfaction and operational efficiency. By driving governance, configuration and integration standards, roadmap delivery, and stakeholder enablement, the role strengthens consistency across events while advancing EY’s ability to deliver a cohesive, scalable, and data-rich onsite experience worldwide. Your key responsibilities Own the onsite event technology portfolio end-to-end — define vision, strategy, and roadmap for tools supporting check-in, badging, appointments, lead capture, and accommodation integrations. Drive global governance and standard configuration — establish scalable setup patterns, operating standards, and release readiness to enable consistent delivery across regions while accommodating local requirements. Lead stakeholder discovery and prioritization — partner with event organizers, service lines, and delivery teams to capture needs, translate them into product requirements, and balance demand against capacity and impact. Manage vendor relationships and platform performance — oversee partner engagement (including support/escalations), uptime, SLAs, licensing, and continuous improvement across the onsite toolset. Enable adoption through training and change management — build onboarding, communications, and self-service guidance to improve user confidence and reduce reliance on reactive support. Strengthen data, reporting, and integrations — improve data quality and reporting for onsite operations and outcomes, and coordinate integrations across registration, appointments, lead capture, and downstream analytics/CRM workflows. To qualify for the role you must have Relevant experience in product management, product ownership, or a closely related role in technology-enabled services. Ideally, you’ll also have Hands-on experience with Cvent family of products (e.g., OnArrival, JiffleNow, iCapture) and/or event operations. What we look for We’re looking for a collaborative, delivery-focused product manager who is comfortable operating in complexity, passionate about improving the events experience, and energised by driving adoption at scale. You build strong relationships, balance stakeholder needs with governance requirements, and use data to prioritise improvements that deliver measurable business outcomes. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.