Product Manager - Patient Experience

Job description

Labcorp is seeking an experienced IT Systems Integration Specialist II to support our laboratory operations, systems integrations, and IT infrastructure in Durham, NC . Work Schedule: Monday- Friday 9:00 a.m. to 5:00 p.m. Overtime required as needed Job Responsibilities The IT Systems Integrations Specialist II serves as the primary escalation point for complex and non-routine technical issues across the Division. This role exercises independent judgment and discretion in diagnosing systemic issues, determining resolution strategies, and leading technical projects that affect system stability and service delivery. The Specialist II manages and coordinates assigned projects, recommends improvements to processes and technologies, and provides expert guidance to support staff. This role supports approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations, and plays a key role in operational decision-making and continuous improvement efforts. Minimum Qualifications Associates degree 1 or more years of IT experience 1 or more years of experience in an IT Call Center or IT helpdesk environment Preferred Qualifications Associate’s degree in Information Technology Experience troubleshooting hardware, software and networking issues 1 or more years of experience in the healthcare industry A+ or Net+ certification 1 or more years of experience with ticketing software Additional Job Standards Responsible for both inbound and outbound helpdesk phone calls from customers Install, test, configure, troubleshoot and repair hardware/software for desktop support Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here . Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement .