Product Manager (patient platform)

Job description

Take ownership of the core internal platform that powers the entire Wellis patient journey — from intake to prescription to fulfillment. Use product thinking, data, and cross-functional collaboration to make our operations more efficient, compliant, and ready to scale. Introduction The patient platform is the heart of the Wellis journey — the internal backend that enables our medical, pharmacy, and operations teams to deliver care smoothly and compliantly. As Wellis grows, this platform is becoming more critical, more complex, and more regulated — and right now we need clearer focus, ownership, and direction. That's why we're looking for a Product Manager Patient Platform to define the vision and roadmap, and drive execution from idea to release. You'll translate real workflow needs into scalable product solutions, reduce manual work through smarter processes, and ensure everything we build meets the highest standards for security and healthcare compliance. About Wellis Wellis is a fast-growing healthtech scale-up that is reinventing one of the most traditional sectors: healthcare. What started just three years ago has already grown into a company with tens of thousands of customers, and we are only at the beginning. By combining medical expertise with technology and data, we make healthcare smarter, more efficient, and more personal. Our mission is to improve everyday lives by making care accessible, personal, and seamless. Through our platform, people can take control of their health journey with trusted medical support, smart digital tools, and tailored programs. We move fast, challenge conventions, and build solutions that truly make an impact, because we believe better healthcare should be within everyone's reach. About the Role As a Product Manager Patient Platform, you'll own the vision, roadmap, and execution of Wellis's internal patient platform — the operational heart of the Wellis journey. You'll bring focus and ownership to a complex, highly regulated environment, translating real workflow needs into scalable product improvements. Working closely with engineering, medical, pharmacy, operations, and compliance stakeholders, your job is to reduce manual work, remove operational blockers, and build a secure, compliant platform that enables Wellis to scale across European markets. Key Responsibilities Own the strategic vision and product roadmap for Wellis's internal patient platform — the core system powering clinical, pharmacy, and operational workflows. Translate business goals and day-to-day needs from internal teams into clear, prioritized product requirements and user stories. Drive cross-functional alignment with Medical Operations, Pharmacy, Operations, Customer Care, Legal/Compliance, and Tech to reduce manual work and increase process efficiency. Define and continuously improve key backend workflows such as patient intake, medical review, prescription processing, and fulfillment coordination. Use data, platform analytics, and structured feedback loops to identify bottlenecks, quantify impact, and prioritize improvements. Ensure platform development aligns with regulatory and security requirements (e.g., IGJ, GDPR, pharmacy compliance) and supports scaling across European markets. Partner closely with the CTO and engineering team to balance feasibility, scalability, and speed — and to ship high-quality platform improvements. Own and report on platform KPIs (e.g., manual processing time reduction, critical issue volume, internal user satisfaction) and communicate progress to leadership. Who You Are Bachelor's or Master's level education. 5+ years of experience as a Product Manager or Product Owner for back-office platforms/systems, preferably in healthcare or another highly regulated environment. Strong at translating business goals and user needs into a clear product vision, roadmap, priorities, and well-defined requirements. Data-informed and outcome-driven; Comfortable working with engineering on technical feasibility, scalability, and security, and making pragmatic trade-offs in a scale-up environment. Experienced collaborating daily with medical, pharmacy, operations, and other stakeholders to reduce manual work and improve workflows. Confident navigating compliance constraints (e.g., GDPR and healthcare/pharmacy regulations) and partnering with legal/quality to ship compliant features. Strong stakeholder management skills and the ability to influence without formal authority across teams and leadership. Fluent in English. What We Offer Salary range € 6000 - € 9000 gross per month (depending on experience) Pension plan Learning budget 25 holidays 20 days working from abroad 8% holiday pay Monthly personal budget (Alleo) Hybrid working: partly from our new office in central Rotterdam (2 days) The opportunity to help build a fast-growing healthtech scale-up from the inside. A hands-on Product Manager role with real ownership of the internal patient platform roadmap — the core system powering clinical, pharmacy, and operational workflows. Close collaboration with engineering and the CTO, plus daily alignment with Medical Operations, Pharmacy, Operations, Customer Care, and leadership. The chance to simplify complex, highly regulated processes by reducing manual work, improving efficiency, and strengthening compliance across the platform. A culture of short lines, speed, pragmatism, and continuous improvement — where impact matters. Hiring Process We want the application process at Wellis to be fast, transparent, and personal. Here's what to expect: Application via our website – leave your details and we'll be in touch shortly. Introductory chat with Georgios (Senior Recruiter) – an informal online call to get to know you and answer your questions. Interview with a management team member – a deep-dive on the patient platform, your product approach, and how you work with engineering in a complex, regulated environment. Case & presentation – you'll prepare a case and present it to a few internal stakeholders. This helps you understand our platform challenges and ways of working, and helps us see how you think about roadmap, trade-offs, and compliance. Final conversation with the founders – a closing meeting where you'll hear more about the bigger Wellis story and feel whether this is the right place for you. We keep the process compact and clear: you'll always know what to expect and truly get to know our team before making your decision.