Product Manager – RCM (Pharmacy)

Job description

The Product Manager – RCM (Pharmacy) is responsible for bringing pharmacy expertise directly into product strategy, roadmap decisions, and product execution. This role ensures pharmacy workflows, reimbursement processes, customer needs, and industry requirements are translated into scalable product capabilities that support the future direction of RCM. The Product Manager serves as the voice of the pharmacy customer, combining first-hand pharmacy experience with product management discipline to drive product decisions grounded in how pharmacies actually operate. This role works closely with Product Leadership, Engineering, Client Experience, Operations, and Sales to deliver solutions that improve customer outcomes while supporting long-term platform evolution. Primary Responsibilities Pharmacy Workflow & Domain Expertise Serve as the primary pharmacy subject matter expert within Product Bring first-hand understanding of pharmacy workflows, reimbursement processes, and operational realities into product decisions Translate pharmacy operational needs into product capabilities and requirements Ensure product decisions align with real-world pharmacy workflows and customer expectations Provide pharmacy domain expertise to Product, Engineering, Client Experience, and Sales teams Customer & Market Insight Conduct customer discovery, Voice of Customer (VOC), and workflow validation activities Identify customer pain points, unmet needs, and emerging market opportunities Monitor pharmacy industry trends, payer requirements, reimbursement changes, and evolving customer expectations Validate product concepts and roadmap priorities with customers and stakeholders Represent the voice of the pharmacy customer throughout the product lifecycle Product Strategy & Roadmap Ownership Own and maintain pharmacy-focused product roadmap priorities Develop product requirements and acceptance criteria Balance customer needs, business objectives, and technical considerations when prioritizing work Partner with Engineering to deliver product capabilities that support both current and future business needs Support long-term platform strategy while addressing immediate customer requirements Product Delivery & Execution Independently manage product initiatives through the full product lifecycle from concept through launch Maintain and prioritize product backlogs Identify risks, dependencies, and implementation challenges early Participate in Agile ceremonies and coordinate activities across teams Ensure delivered capabilities meet customer, operational, and business objectives Industry Change Leadership Monitor pharmacy industry trends, payer requirements, reimbursement changes, and evolving customer needs Evaluate impacts of industry changes on pharmacy workflows and customer operations Serve as the primary product lead for understanding and defining product responses to pharmacy industry changes Partner with customers, pharmacy stakeholders, and industry groups to validate requirements and priorities Translate industry changes into product strategy, roadmap priorities, and customer-facing capabilities Cross-Functional Leadership Build strong partnerships across Engineering, Client Experience, Operations, Sales, and Product Leadership Communicate priorities, tradeoffs, and roadmap decisions effectively Drive alignment across teams impacted by product initiatives Support successful adoption and rollout of new capabilities Required Qualifications Bachelor's degree in Business, Healthcare, Technology, Pharmacy, or related field 3–5+ years of Product Management experience with ownership of roadmap, prioritization, and delivery Pharmacy background or direct pharmacy operational experience Experience working with reimbursement processes and pharmacy workflows Experience partnering with Engineering and cross-functional teams Strong communication and stakeholder management skills Preferred Qualifications Pharmacy Technician certification, PharmD, or equivalent pharmacy operational experience Experience with pharmacy reimbursement and payment workflows Experience with healthcare transaction standards such as NCPDP and EDI 835 Experience in Revenue Cycle Management or healthcare financial workflows Experience operating in complex and rapidly evolving product environments Key Skills & Experience Pharmacy & Industry Expertise Deep understanding of pharmacy workflows and reimbursement processes Strong understanding of how pharmacies operate and get paid Ability to connect customer challenges with product opportunities Knowledge of payer and reimbursement trends impacting pharmacies Product Management Product roadmap ownership Backlog management and prioritization Requirements development and user story creation Customer discovery and validation Product lifecycle management Customer & Market Understanding Voice of Customer execution Workflow analysis and customer research Market and competitive awareness Ability to identify opportunities and emerging customer needs Leadership & Collaboration Strong cross-functional partnership skills Ability to influence without direct authority Effective communication across technical and non-technical audiences Ability to balance customer, business, and technical priorities Communicate & Deliver Impact Clearly communicate product strategy, priorities, risks, and roadmap decisions Provide transparency on delivery progress, tradeoffs, and mitigation plans Translate complex pharmacy workflows into understandable product decisions Monitor adoption, customer feedback, and delivered value Deliver on commitments with accountability and reliability Individual Competencies Strategic Thinking – Connects pharmacy customer needs to long-term RCM strategy and platform evolution Customer Insight – Deeply understands pharmacy workflows, reimbursement processes, and customer challenges Product Discipline – Applies structured product management practices to roadmap development and execution Technical Fluency – Works effectively with Engineering to evaluate solutions, dependencies, and tradeoffs Execution – Delivers measurable business and customer outcomes with accountability Communication – Clearly articulates product direction, rationale, and priorities Problem Solving – Uses data, customer feedback, and structured thinking to drive decisions What Success Looks Like Product decisions grounded in real pharmacy workflows and customer needs Strong customer engagement and validation of roadmap priorities Clear alignment between pharmacy operations, product strategy, and engineering execution Successful adaptation to evolving pharmacy industry requirements Strong adoption of delivered product capabilities Effective partnership with Product Lead – Financial Data & Transformation to balance customer needs, business rules, and platform evolution Scalable pharmacy-focused capabilities that support the future direction of RCM Increased customer confidence that product decisions reflect real-world pharmacy operations Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally View Items at a Close Range - Regularly Rarely : Job requires this activity up to 25% of the time Occasionally : Job requires this activity between 25% - 50% of the time Frequently : Job requires this activity between 50% - 75% of the time Constantly : Job requires this activity more than 75% of the time Individual Competencies Collaboration: Creates internal alliances outside the immediate team or department. Communication: Contributes to strategy for their team. Influence: Function. Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency. Curious: Assesses circumstances using experience and a variety of information gathered. Urgency: Expertise in their discipline and understands these concepts in other disciplines. Innovative: Arrives at decision using analytical thought. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) We also offer: Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is: 91,364.63 - 152,274.38 USD Annual The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include: Annual discretionary bonuses through our Core Company Performance Bonus Plan Equity grants, sign-on bonuses, and other tailored incentive opportunities Additional discretionary compensation, such as: Growing Revenue Incentives Corporate or VIP Bonuses Deferred compensation opportunities The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice . This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.