Product Manager - Search Experience

Job description

**Who we are:** At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. We are hiring a Product Manager to focus on the Search Experience at Rover. This role will be instrumental in giving pet parents the experience and tools they need to find the best-matched care provider. This is an exciting opportunity to drive significant impact on a core customer experience. This role requires a balance of deep **customer empathy**, **analytical acumen**, and **technical fluency** to craft intuitive, high-performing search experiences that deliver tangible improvements for our owners and sitters. You will be responsible for understanding how care providers are deemed the "best match" according to our predictive models, working closely with UX and Data Science to unravel these insights and translate them into user-friendly explanations. You will explore with the team how we might leverage new technologies to streamline the decision-making process for pet parents, and personalize search results. You will also work on improving the overall design and functionality of the experience, enabling searchers to succeed in their customer journey. The ideal candidate will be familiar with the challenges of operating a two-sided marketplace and will have experience building features related to search, such as personalization, recommendations, and information retrieval. ***This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate.*** ### Why we'll hire you: - You have a true passion for Rover’s mission and values - and are highly motivated by the responsibility to drive business growth through the product. - You have an unlimited curiosity, always probing for the “why” behind user behavior, market shifts, and emerging technologies. - You know how to independently leverage quantitative and qualitative data to solve ambiguous problems, make decisions and drive growth. - You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away. - You never stop pushing towards clarity and delivery and bring your cross-functional partners along with you. - You maintain an obsession over the needs of our owners and sitters and a dedication to solving problems. - You are proficient with AI applications in your own workflows and are looking to leverage new technologies to solve customer problems with ease and efficiency. - Bonus points if you are familiar with the complex dynamics at work in consumer marketplaces. ### Qualifications: - 3+ years of professional product management experience, preferably in search, discovery, or content ranking systems. - Experience building features related to search and e-commerce, such as personalization, recommendations, and digital shopping experiences. - You have experience partnering with UX teams to build great online experiences for users. - Deep customer empathy and experience applying user research and behavioral data to guide decisions. - Proven success delivering complex, data-intensive products with measurable customer impact. - Strong proficiency in data analysis, experimentation, and KPI tracking (SQL, dashboards, A/B testing frameworks). - Experience with product experimentation frameworks. - You communicate effectively with collaborators and stakeholders across teams. - A bias for action, comfort with ambiguity, and strong sense of ownership. ### Benefits of Working at Rover: - Competitive compensation - 401k match - Long-term incentive plan with a company performance-based cash payout - Flexible PTO - Competitive benefits package, including medical, dental, and vision insurance - Commuter benefits - Bring your dog to work (and unlimited puppy time) - Pet benefits, including $1000 toward adopting your first dog or cat - Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly - Regular team activities performed in-person and virtually ### Compensation: - In the greater Seattle area the first-year salary range is $108,694-135,867. Additionally, Rover offers benefits to full-time employees. - The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.