Product Manager (UCaas and VOIP)

Job description

Job Description: At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As Product Manager – Business Voice, your responsibilities will include managing the roadmap and complete lifecycle for all Business Voice products, as well as evaluating and developing new product ideas and enhancements to existing products to meet customer needs and drive market success. The current voice portfolio includes Hosted PBX, POTS lines, PRI, SIP, complex multi-line business phone systems, metered long distance and toll-free, and Hosted Voice handsets. Cable One operates in ILEC, CLEC, and VOIP regulatory environments, and delivers services over Fiber, HFC, and DSL. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Manage the complete lifecycle of assigned products from concept to retirement. Ensure cross-functional team support on all aspects of product design, development, and execution. Drive business analysis and experimentation, capturing insights that inform product design and development. Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption. Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them. Research and understand the competitive landscape in order to provide the products and features necessary for our success. Qualifications 5+ years’ experience in Product Management or Product Development Experience with Voice Communication technologies and services is required Familiarity with telecom industry including regulatory frameworks Strong analytical ability with data-driven decision-making skills Strong problem-solving ability with sound judgement and creativity Proficient with Microsoft Office Core Competencies Committed: Values each customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1 #LI-Remote