Product Manager – Vertical Programs

Job description

ABOUT THE ROLE Hinge Health is looking for a strategic, execution-driven Senior Product Manager to lead our newly forming program launch and optimization squad. This is a high-visibility, high-ownership role at the intersection of product strategy, commercial growth, and member experience, built for someone who thinks like a GM, operates with speed, and knows how to turn ambiguous opportunities into products that deliver tangible user and business value. In this role, you will own the health of Hinge Health's digital physical therapy program portfolio - consumer-grade products that ultimately land in the hands of our members in a B2B2C model. You’ll scan for the highest-value growth opportunities, build and validate new member-facing program extensions, and establish the operating model for how we launch and optimize programs at scale. You will work closely with commercial, clinical, design, and engineering partners across the org, and will interface regularly with executive leadership on new product bets. This role is for someone who is energized by building something new, comfortable without a defined playbook, and biased toward speed to action. WHAT MAKES YOU A GREAT FIT 0→1 Experience Shaper You’ve built net-new, consumer or member-facing products end-to-end, from idea to people actually using them in market (B2C or B2B2C, not just internal tools). You know how to knit together app, service, and hardware touchpoints into one coherent experience — and you think about the full journey, not just the screen. Strategic Ownership You operate with a CEO-like sense of ownership, taking complete accountability for your product area's performance and outcomes. You hold member outcomes, business performance, and gross margin in tension simultaneously — and make principled tradeoffs across all three. Ambiguity Navigator You thrive in entrepreneurial environments, developing high-quality hypotheses and moving work forward even when success is not yet well-defined. Bias to Action You don't need to own a surface to move it. You know how to build the case, earn trust with horizontal teams, and get prioritization decisions made. You default to finding the fastest path to signal, and you know when a decision needs to slow down and build a coalition versus when it needs a prototype live by the next sprint. WHAT YOU'LL ACCOMPLISH Own Program Portfolio Performance - Establish and monitor performance signals across Hinge Health's digital physical therapy programs — engagement, retention, outcomes, and gross margin. - Identify where programs are under-optimized and where the expected value of targeted investment is highest. Build the Launch Playbook - Define how the squad operates: how we evaluate new program innovation, handle client customizations, validate product–market fit, and decide when a new program is ready to migrate to horizontal ownership. Launch New Program Experiences - Lead discovery and validation to expand our dPT program portfolio, identifying opportunities to reach new member segments or better engage existing ones using Hinge Health’s core member-facing product foundations. Deliver Measurable Results - Define quantitative and qualitative metrics of success and own the roadmap that drives Hinge Health category expansion. Shape Priorities Across the Org - Collaborate with horizontal product teams and cross-functional partners to ensure program-level priorities get the investment they deserve. - Keep stakeholders focused on the highest-value bets and tradeoffs. BASIC QUALIFICATIONS - Experience: 2+ years of product management experience, with meaningful time spent on 0–1 development of products that are ultimately used by consumers/members (B2C or B2B2C), not just internal tools. - Experience Design: Demonstrated ability to shape end-to-end member or user experiences that span multiple touch points (app, service, hardware, or equivalent). - Business Acumen: Comfortable owning business outcomes — not just product metrics — including growth, retention, and gross margin. Proven track record operating in contexts where commercial or client priorities must be balanced with direct user needs. - Data Rigor: Demonstrated ability to make data-driven decisions and optimize lifecycle metrics (e.g., engagement, retention); experience in single-hypothesis testing and experimental design. - Communication & Influence: Exceptional written and verbal skills, with a proven ability to influence senior leaders and align cross-functional partners. PREFERRED QUALIFICATIONS - Experience in digital health, fitness, or a clinically-informed consumer product environment. - Experience in a matrixed organization where you drove outcomes without owning dedicated engineering resources. - Familiarity with multi-modal product experiences involving connected hardware, care services, or clinical workflows. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/ WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development and grow with us through discounted company stock via our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.