Product Manager – Voice of the Customer

Job description

**About Clarity** Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are **trusted by industry leaders like OpenAI, GrubHub, STC and Tabby** who rely on us to deliver real impact. Our investors include **Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google**. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. We’re seeking a **Product Manager** to lead our **Voice of the Customer (VoC)** product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space. **Role Overview** As a **Product Manager for Voice of the Customer**, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation. **Responsibilities** - Own the **product strategy and roadmap** for Clarity’s Voice of the Customer platform. - Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence. - Define KPIs, measure adoption and impact, and use data to guide product decisions. - Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities. - Partner with marketing and GTM teams to position and launch VoC capabilities effectively. - Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards. - Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics). - Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence. **Requirements** - 5+ years of experience in **product management**, ideally in **CX, analytics, or SaaS platforms**. - Strong understanding of **Voice of the Customer, feedback systems, and customer experience analytics**. - Experience working with **AI/ML, NLP, or data visualization** products is a strong plus. - Proven ability to turn customer insights into clear, measurable product outcomes. - Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams. - Analytical mindset, with experience using data to inform prioritization and feature development. - Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred). **Why Clarity?** - Shape the future of AI-powered customer experience analytics. - Freedom to experiment, define, and scale a product that impacts thousands of users. - Competitive compensation, equity, and benefits. - Work with a collaborative, impact-driven team that values creativity, speed, and clarity in execution.