Product Manager - West Coast and Hawaii, USA

Job description

What you will do on your journey with WebBeds. As a Product Manager, you will support the growth and performance of WebBeds’ hotel portfolio by developing strong supplier relationships, optimising rates and availability, and identifying opportunities to maximise commercial outcomes. You will work closely with hotel partners and internal stakeholders to ensure product competitiveness, portfolio performance, and partner engagement across your assigned market. In this role you will: Key responsibilities Supplier relationship management: Build and maintain strong, direct relationships with hotel partners to support long-term collaboration and mutual business growth. Portfolio optimisation: Manage contractual allocations, availability, and occupancy performance to maximise portfolio results and commercial opportunities. Promotional strategy support: Collaborate with hotel partners and Contracting teams to develop and implement promotions and special offers that drive production. Availability management: Review, assess, and negotiate stop sales requests based on market conditions, performance trends, and commercial priorities. Performance analysis: Monitor production data and implement targeted actions to improve supplier performance and portfolio competitiveness. Partner training and support: Provide training and guidance to hotel partners on supplier systems, tools, and platform functionality to encourage adoption and operational efficiency. Rate competitiveness management: Conduct regular competitor benchmarking and pricing analysis to ensure the portfolio remains competitively positioned in the market. Contract activation support: Coordinate the setup and activation of BAR contracts, working closely with internal stakeholders to ensure successful implementation. Booking optimisation: Assess and recover booking opportunities in line with company guidelines, supporting commercial performance and revenue growth. Connectivity management: Utilise knowledge of hospitality technology platforms, including PMS and connectivity solutions, to support seamless supplier integration and distribution performance. Revenue management collaboration: Apply pricing, forecasting, and yield management principles when engaging with hotel revenue teams to maximise market opportunities and partner performance. Market and trading analysis: Conduct trading and market analysis to identify opportunities to strengthen competitiveness and improve portfolio performance. Pricing and availability optimisation: Manage pricing and availability for agreements linked to marketing fees and overrides, ensuring performance targets are achieved. Event and demand forecasting: Review key event periods and market demand patterns to maximise availability, rate opportunities, and overall revenue potential. Reporting and insights: Analyse key performance reports and ad hoc data to support commercial decision-making, revenue growth, and continuous improvement. The skills we would love to see in your suitcase! Minimum 3 years of experience in hotel contracting, product management, supplier management, or a related role within the travel industry. Bachelor’s degree in Business, Tourism, Hospitality, or a related field, or equivalent professional experience. Strong understanding of hotel distribution, connectivity solutions, property management systems, and revenue management principles. Proficiency in Microsoft Office applications, particularly Excel and Outlook, with the ability to work across multiple systems and platforms. Strong analytical skills with experience interpreting commercial, pricing, and performance data. Excellent communication, negotiation, and stakeholder management skills. Ability to build and maintain effective relationships with hotel partners and internal stakeholders. Strong organisational skills with the ability to prioritise workloads and manage multiple responsibilities effectively. High attention to detail and a proactive approach to problem-solving. Ability to work independently and collaboratively within a fast-paced, multicultural environment. Strong commercial awareness and understanding of the travel industry. Fluent English required.