Product Marketing Manager, IT Admin and Governance

Job description

ABOUT THE TEAM The B2B Marketing team contributes to OpenAI's broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI's products and platform. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Growth, Sales, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. ABOUT THE ROLE We're looking for an enterprise Product Marketing Manager to own the administrator and governance experience across ChatGPT Work and Codex. IT administrators, security teams, and deployment owners are often the difference between an AI product being available and an organization actually putting it to work. This role will define how OpenAI earns the trust of the people responsible for approving, deploying, managing, and expanding AI inside their organizations. You will translate a fast-moving set of enterprise capabilities into a clear, practical story covering setup, access, controls, governance, security, usage, and value. You will own the administrator audience as a dedicated product marketing discipline, partnering closely with Product, Security, Sales, Customer Success, Growth, Customer Education, and other Marketing teams. Your job is not simply to announce new features. It is to help administrators understand what has changed, what they can control, how to deploy responsibly, and why expanding access is the right decision for their organization. IN THIS ROLE, YOU WILL: - Own the IT administrator and governance audience: Build a deep understanding of the needs, decisions, objections, and workflows of workspace administrators, IT leaders, security teams, and enterprise deployment owners. - Define the enterprise administration and governance story: Develop clear positioning and messaging across workspace setup, feature enablement, identity and access, roles and permissions, data and connector access, agent controls, auditability, analytics, and spend management. - Lead administrator-focused product launches: Shape launch strategy, messaging, and readiness for capabilities that affect administration, deployment, governance, or control across ChatGPT Work and Codex. - Make product changes understandable and actionable: Build a predictable administrator communications motion that explains what is changing, who is affected, what decisions or actions are required, and how customers can enable new capabilities responsibly. - Create the materials that unblock deployment: Partner with Product, Security, Documentation, and customer-facing teams on practical setup guidance, governance explainers, deployment resources, FAQs, demos, and field enablement. - Turn administrator insight into better product decisions: Bring recurring customer objections, implementation barriers, security questions, and adoption patterns back to Product and Engineering to inform priorities and roadmap tradeoffs. - Build always-on administrator education and engagement: Develop coordinated programs across customer communications, webinars, peer learning, customer stories, lifecycle campaigns, and relevant in-product experiences. - Connect administrative approval to broader adoption: Partner with Growth, Sales, Customer Success, and product marketing peers to move organizations from evaluation and approval to enablement, rollout, and sustained usage. - Earn trust through accuracy and customer proof: Clearly distinguish available capabilities from future plans, represent controls and limitations honestly, and develop evidence that helps administrators make the case for responsible expansion. - Measure administrator and deployment outcomes: Track the signals that matter, including eligible workspace enablement, time to deployment, adoption of relevant controls, field objections, administrator engagement, and confidence in enterprise readiness. YOU MIGHT THRIVE IN THIS ROLE IF YOU HAVE: - 8+ years of experience in enterprise product marketing or a closely related go-to-market role, ideally across SaaS, cloud platforms, security, identity, infrastructure, or AI products. - Demonstrated experience marketing to IT administrators, security stakeholders, technical buyers, or the teams responsible for deploying and governing enterprise software. - The ability to understand and explain technical concepts such as identity and access, provisioning, permissions, security controls, audit logs, compliance requirements, data access, and usage or spend management. - A strong track record of bringing enterprise product capabilities to market and building the materials, programs, and field guidance that help customers adopt them. - Excellent writing and messaging skills, with the ability to make complex product or governance decisions clear without overstating what is available. - Experience partnering closely with Product, Engineering, Security, Sales, Customer Success, Customer Education, and Marketing teams. - A customer-first approach grounded in research, direct conversations, support and field feedback, and an understanding of what makes enterprise administrators trust or reject a product. - Strong analytical instincts and experience connecting marketing efforts to deployment, activation, adoption, or customer confidence rather than content engagement alone. - Comfort operating in a fast-moving environment where launch timing, product details, and customer needs can change quickly. - Genuine interest in responsible AI deployment and the practical work required to help organizations adopt new technology safely and at scale. WORKPLACE & LOCATION This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.