The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.Role Overview:As a Product Operations Associate, you will play a critical role in helping our clinical teams adopt, use, and optimize the tools and platforms that enable them to deliver excellent care to our members. We need your help bringing product thinking and operational excellence models from other industries in order to help Atria scale to deliver world leading and cutting edge medicine to even more people than we do today. You'll work hands-on with cross-functional teammates from Technology, Care Coordination, Hospitality, Membership, Legal, and Finance to ensure they are equipped with the knowledge and resources needed to effectively leverage our core systems, including Atria’s own custom built tools as well as ZenDesk, Slack, and Gmail, etc. This is an ideal role for someone interested in pursuing a career in Program or Product Management within healthcare.Key Responsibilities: Understand and Improve WorkflowsPartner with Care Coordination, Hospitality, and other cross-functional teams to map current workflows and identify inefficienciesGather user feedback and surface pain points to inform process improvements and tool enhancementsTranslate team needs into clear requirements for Product, Design, and EngineeringDesign and Optimize ProcessesCreate scalable workflows and systems that streamline operations and reduce manual effortDevelop and document standard operating procedures (SOPs), best practices, and process mapsRecommend and implement technology solutions to improve team productivityLead Rollouts and Drive AdoptionPlan and execute the rollout of new tools, systems, and product featuresCreate and deliver training sessions and onboarding materials tailored to different teams and rolesServe as the go-to resource for questions, troubleshooting, and ongoing supportMeasure, Monitor, and IterateTrack platform usage and adoption across teams to evaluate effectivenessUse metrics and qualitative feedback to identify areas for improvementCollaborate with IT and Product to prioritize and implement changesCollaborate Across TeamsWork closely with stakeholders in Product, Engineering, Design, Clinical, Operations, Legal, and FinanceFacilitate smooth communication between technical and non-technical teamsLead phases of the product development lifecycle including testing, release plans, and trainingEnsure operational readiness and alignment for all technology and system changesRequirementsRequirements3+ years of experience working in tech/operations/project/program management or a similar roleEmpathy for the challenges faced by healthcare providers and a passion for helping care coordination teams work more efficientlyPatience and the ability to clearly communicate technical concepts to non-technical audiencesStrong problem-solving skills and the ability to thrive in a fast-paced, ever-changing environmentExceptional collaboration and relationship-building skillsWillingness to be hands-on and adaptable to meet the evolving needs of our clinical teamsProven ability to use AI as a workflow toolHands-on experience working with common healthcare tools and systems (or a strong desire to learn) is a plus but not required Direct patient care experience is a plus but not requiredSuccess Outcomes:Clinical, Care Coordination, Members, and Hospitality teams are able to independently and effectively use care delivery tools to meet member needsHigh adoption and regular usage of core platforms acrossIncrease in Care Coordination and Hospitality productivity and satisfaction as a result of technology optimizationsPositive feedback from stakeholders on the level of support receivedReporting & Work Arrangement:Reports to: VP of Product & EngineeringLocation: Beverly HillsIn-office requirement: At least 4 days per week in our Beverly Hills office to support collaboration and team engagementCompensation:$85,000 - $105,000BenefitsAt Atria, we are proud to offer every member of the Atria team:Excellent health and wellness benefits, fully covered by Atria, effective date of hireOneMedical membership for employees & dependents, giving access to 24/7 virtual careFertility & family planningCompany-covered preventive health screenings through partner hospitals (calcium score)Fitness Perks, including Wellhub +401k contributions and 4% match starting after 6 monthsFlexible Time Off Continuing medical education (CME) and CEU support for professional licensure
The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.
Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence.
After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.
Role Overview:
As a Product Operations Associate, you will play a critical role in helping our clinical teams adopt, use, and optimize the tools and platforms that enable them to deliver excellent care to our members. We need your help bringing product thinking and operational excellence models from other industries in order to help Atria scale to deliver world leading and cutting edge medicine to even more people than we do today.
You'll work hands-on with cross-functional teammates from Technology, Care Coordination, Hospitality, Membership, Legal, and Finance to ensure they are equipped with the knowledge and resources needed to effectively leverage our core systems, including Atria’s own custom built tools as well as ZenDesk, Slack, and Gmail, etc. This is an ideal role for someone interested in pursuing a career in Program or Product Management within healthcare.
Key Responsibilities:
- Understand and Improve Workflows
- Partner with Care Coordination, Hospitality, and other cross-functional teams to map current workflows and identify inefficiencies
- Gather user feedback and surface pain points to inform process improvements and tool enhancements
- Translate team needs into clear requirements for Product, Design, and Engineering
- Design and Optimize Processes
- Create scalable workflows and systems that streamline operations and reduce manual effort
- Develop and document standard operating procedures (SOPs), best practices, and process maps
- Recommend and implement technology solutions to improve team productivity
- Lead Rollouts and Drive Adoption
- Plan and execute the rollout of new tools, systems, and product features
- Create and deliver training sessions and onboarding materials tailored to different teams and roles
- Serve as the go-to resource for questions, troubleshooting, and ongoing support
- Measure, Monitor, and Iterate
- Track platform usage and adoption across teams to evaluate effectiveness
- Use metrics and qualitative feedback to identify areas for improvement
- Collaborate with IT and Product to prioritize and implement changes
- Collaborate Across Teams
- Work closely with stakeholders in Product, Engineering, Design, Clinical, Operations, Legal, and Finance
- Facilitate smooth communication between technical and non-technical teams
- Lead phases of the product development lifecycle including testing, release plans, and training
- Ensure operational readiness and alignment for all technology and system changes
Requirements
Requirements
- 3+ years of experience working in tech/operations/project/program management or a similar role
- Empathy for the challenges faced by healthcare providers and a passion for helping care coordination teams work more efficiently
- Patience and the ability to clearly communicate technical concepts to non-technical audiences
- Strong problem-solving skills and the ability to thrive in a fast-paced, ever-changing environment
- Exceptional collaboration and relationship-building skills
- Willingness to be hands-on and adaptable to meet the evolving needs of our clinical teams
- Proven ability to use AI as a workflow tool
- Hands-on experience working with common healthcare tools and systems (or a strong desire to learn) is a plus but not required
- Direct patient care experience is a plus but not required
Success Outcomes:
- Clinical, Care Coordination, Members, and Hospitality teams are able to independently and effectively use care delivery tools to meet member needs
- High adoption and regular usage of core platforms across
- Increase in Care Coordination and Hospitality productivity and satisfaction as a result of technology optimizations
- Positive feedback from stakeholders on the level of support received
Reporting & Work Arrangement:
- Reports to: VP of Product & Engineering
- Location: Beverly Hills
- In-office requirement: At least 4 days per week in our Beverly Hills office to support collaboration and team engagement
Compensation:
$85,000 - $105,000
Benefits
At Atria, we are proud to offer every member of the Atria team:
- Excellent health and wellness benefits, fully covered by Atria, effective date of hire
- OneMedical membership for employees & dependents, giving access to 24/7 virtual care
- Fertility & family planning
- Company-covered preventive health screenings through partner hospitals (calcium score)
- Fitness Perks, including Wellhub +
- 401k contributions and 4% match starting after 6 months
- Flexible Time Off
- Continuing medical education (CME) and CEU support for professional licensure
The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible? The Atria team invites you to embrace our Core Beliefs:
Lead with compassion
Build better together
One size fits one
Improvement is the only constant
The little things are the big things
Our work isn’t done until we’ve changed the world
The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.
Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.
The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.
We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible?
The Atria team invites you to embrace our Core Beliefs:
- Lead with compassion
- Build better together
- One size fits one
- Improvement is the only constant
- The little things are the big things
- Our work isn’t done until we’ve changed the world
