Product Operations & Logistics Manager

Oak Essentials was founded by tastemaker Jenni Kayne, renowned for her namesake lifestyle brand. After years of perfecting her own clean routine, Jenni set out to create a new approach to self-care—one rooted in nature and inspired by the indulgence of the spa. Oak Essentials offers a meticulous edit of clean skincare, body care, and fragrance products designed to transform daily rituals into moments of elevated simplicity and luxury. The Product Operations & Logistics Manager keeps product moving from formula testing to the warehouse shelf. This person manages the day-to-day relationship with our 3PL partner, coordinates inbound and outbound freight, runs the scheduling and documentation behind formula testing, and maintains the master project timeline that Product Development and Operations work from. Acting as the connective tissue between both teams, this role frees senior team members to focus on formulation decisions, vendor strategy, and planning. The ideal candidate is highly organized, comfortable owning vendor and carrier relationships end-to-end, and able to run recurring, deadline-driven processes with full autonomy. **Role & Responsibilities** **3PL Warehouse Management** - Serve as the primary day-to-day contact for our 3PL partner, managing receiving, storage, pick/pack, and fulfillment issues through to resolution. - Monitor inventory accuracy, including coordinating cycle counts, reconciling 3PL inventory against NetSuite, and resolving discrepancies. - Track 3PL performance against agreed service levels (receiving turnaround, order accuracy, ship times) and report on trends and recurring issues. - Review and reconcile 3PL invoices, flagging billing errors and unexpected charges. - Manage component and finished-goods disposal/write-off paperwork and cross-vendor transfer records in partnership with Operations. **Logistics & Freight Coordination** - Schedule and track inbound freight from contract manufacturers and component suppliers to the 3PL, including PO and ASN (Advance Ship Notice) communication. - Coordinate outbound retailer and wholesale shipments, including routing requests and adherence to retailer shipping and routing guides. - Source and compare freight quotes from carriers and brokers; book LTL, FTL, and parcel shipments. - Maintain shipping documentation (BOLs, packing lists, proof of delivery) and manage freight claims for damaged or lost goods. - Coordinate product, sample, and MOS (Master Order Specification) send-outs to vendors and key partners. **Formula Testing Coordination** - Request quotes and schedule testing with the external safety testing facility for all new and reformulated products. - Track testing status against project timelines, keeping NPD informed of results and any delays that affect launch dates. - Manage lab sample requests and ship samples to testing facilities and internal teams. - Maintain the file-of-record for test quotes, results, and submissions with the external safety testing facility. - Support innovation testing by managing sample distribution and compiling usage/feedback results. **Project Timeline Management** - Own the boards for NPD, reformulation, and operations projects, keeping timelines, owners, statuses, and dependencies current. - Coordinate PKO (Product Key Off) calendar invites and cross-functional milestone meetings; capture and follow up on action items. - Flag timeline risks early, such as testing delays, late freight, or component shortages, and escalate to the appropriate owner. - Open and track design job requests in for the creative team. **Product Development & Operations Support** - Own the F&A (Fill & Assembly) quoting process with key vendors, including fill weight verification requests. - Order competitive product and packaging samples for benchmarking. - Assist with BOM-related documentation, NCR (Non-Conformance Report) documentation, and F&A specification sheet upkeep as volume requires. - Organize and file documentation in the appropriate SharePoint folders, maintaining a clean, current, and audit-ready structure. **Qualifications and Requirements** - 1–3 years of experience in operations, logistics, supply chain, or product development support — beauty/CPG strongly preferred. - Hands-on experience working with a 3PL or warehouse partner and coordinating freight (LTL, FTL, and parcel). - Working proficiency in (or a similar project management tool), SharePoint, and Microsoft Office (Excel in particular). - Excellent written communication for vendor-, carrier-, and partner-facing correspondence. - Strong organizational skills with proven ability to manage multiple deadline-driven workstreams simultaneously. - High attention to detail — inventory records, shipping documents, and test files in this role are the source of truth that launches depend on. **Preferred Qualifications** - Familiarity with NetSuite or another ERP/inventory management system. - Experience with retailer routing guides, vendor compliance requirements, and EDI/ASN processes. - Experience supporting a contract manufacturer or co-pack relationship. - Exposure to cosmetic safety or stability testing workflows. **Additional Notes** This job description is not all inclusive. In addition, Oak Essentials LLC reserves the right to amend this job description at any time. Oak Essentials LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. The annual base salary for this position is $100,000. The base salary is determined by experience, education, skills, and location.