Product & Operations Management Apprentice

Job description

## Hi, we’re Back Market. We’re here to help **make tech reliable, affordable, and better than new**. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. **Our mission is simple: to do more with what we already have.** Are you ready to join us? ## **JOB DESCRIPTION:** Back Market is the world’s leading refurbished electronics marketplace, with a team of 650 people powering operations across 18 countries and counting. Our mission is simple: empowering people to consume tech more sustainably by offering a high-quality, accessible and more eco-friendly alternative to buying new electronics. Be part of an exciting and growing international adventure that is changing the way the world consumes tech. We are looking for a curious, organized and proactive **Product & Business Operations Apprentice** to join our **Partnerships team**. The Partnerships team works with telecom, retail and other strategic partners to make refurbished technology more accessible to customers. We manage a growing portfolio of partnerships, launch new commercial opportunities and continuously improve the customer journeys and operating processes that support them. This apprenticeship is an opportunity to work at the intersection of **Product, Business Operations, Partnerships, Analytics and Commercial Operations**. You will help the team scale its operating model by taking ownership of structured recurring activities, supporting launches and experiments, and identifying opportunities to improve our processes. ## **YOUR MISSION (IF YOU ACCEPT IT): 🥇** - Monitor partnership health by updating dashboards, reviewing customer journeys, tracking incidents and preparing portfolio summaries. - Contribute to new partnership features and drive continuous improvement by managing product partnership initiatives, documenting requirements, coordinating delivery and contributing to experiments. - Coordinate launch and QA activities, including test plans and launch-readiness updates. - Support business operations through reporting, basic analysis, meeting follow-ups, documentation and invoicing reconciliation. - Be an active part in onboarding new partners to Back Market. - Contribute to new partnership projects by researching potential partners, preparing benchmarks and helping improve or automate recurring processes. ## **TOOLS YOU’LL USE: ⚒️** Google Workspace, especially Google Sheets and Google Slides, Slack, Jira, Confluence, Tableau or other business intelligence tools, and internal Back Market tools. ## **YOU ARE IN THE RIGHT PLACE IF: ⭐** - You are enrolled in a French higher-education programme that includes an apprenticeship contract. - You are looking for a multi-year apprenticeship, ideally in product management, business operations, partnerships, analytics, business, engineering or a related field. - You are fluent in both written and spoken French and English, as we are an international team. **This is mandatory.** - You are organized, rigorous and comfortable managing several topics at the same time. - You enjoy working with data, spreadsheets and recurring reports, and can identify trends or discrepancies. - You take ownership, ask good questions and follow through on commitments. - You are a clear and structured communicator who enjoys coordinating with different stakeholders. - You are curious and comfortable switching between detailed execution and a broader understanding of business objectives. - You are interested in product, partnerships, e-commerce, telecom, marketplaces or business operations. - You enjoy improving processes rather than simply repeating them. - You are comfortable learning new tools and working in an evolving environment. - You have a strong team spirit and enjoy collaborating with Product, Engineering, Finance, Analytics, Operations and customer-facing teams. **Bonus points if:** - You have previous experience in product management, business operations, project management, partnerships or analytics. - You have worked with dashboards, QA processes, experiments or reporting workflows. - You have used automation or no-code tools. - You have experience in e-commerce, telecom, retail or marketplace environments. ## **ABOUT THE APPRENTICESHIP ℹ️** - Starting date: January 2027 - Duration: Ideally for 12 months (24months to be discussed). - Location: Bordeaux, France - Contract: You must already be enrolled in a work-study program in a French school (contrat d'alternance / d'apprentissage) ## **RECRUITMENT PROCESS: 📅** - HR Interview with Campus Recruitment Manager - Interview with the Hiring Manager focused on your motivation, organization and analytical approach. - Team/Cultural fit interview with with stakeholders from tech and data. ## **WHY SHOULD YOU JOIN US ? ✌🏼** At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.