Product Operations Manager

Job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. Relay is entering an exciting new chapter of growth! Our product team is scaling quickly, but how we plan, communicate, and operate needs consistency across teams. We're looking for an experienced and operationally-minded builder to join Relay as a Product Operations Manager. You'll play a crucial role in how our product team works and collaborates cross-functionally across the org, bringing structure, clarity, and velocity to the way we plan, execute, and deliver. In short, you’ll be instrumental in defining how our product organization operates, and how we build our products. This role will sit within the Operations team and you’ll work closely not only with Product, but other org-wide stakeholders. You'll have the opportunity to establish best practices, build scalable processes, and become the connective layer that helps our PMs do their best work. If you're energized by turning ambiguity into systems and want to have a foundational impact on a fast-growing fintech startup, we want to hear from you! What You'll Be Doing - Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher-quality product development - Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams - Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated - Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion - Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration) - Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day PM work - Identify and address bottlenecks in product delivery to improve speed, quality, and consistency - Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation - Strengthen cross-functional alignment by connecting Product with Sales, CX, and Operations, and improving feedback loops and launch readiness - Engage directly with PMs to understand real workflows and pain points, using those insights to test, refine, and evolve processes over a 3–6 month horizon - Support the integration of AI-enabled workflows and data-driven automation into core product and operational practices Who You Are - 2 - 6 years of experience in product operations, product strategy, or a similar cross-functional role at high growth company - Strong ability to define measurable success metrics and hold yourself accountable to them. - Comfortable driving initiatives from discovery to launch with increasing autonomy. - Data-literate: able to define KPIs, interpret performance metrics, and write basic SQL queries to support decision-making. - Structured thinker who can translate ambiguous problems into clear problem statements and execution plans. - Clear and confident communicator who aligns cross-functional partners effectively. - Comfortable operating in fast-moving, ambiguous environments while bringing structure and clarity. - Experience with product and analytics tools (e.g., Metabase, Notion, Jira) Bonus Points - Experience building fintech or financial products. - Familiarity with payments, banking infrastructure, underwriting, or risk tools. - Experience building or scaling product operations in a startup or high-growth company - Experience leveraging AI or automation to improve workflows and reduce manual work The Interview Process - Stage 1: A 30-minute Google Meet video call with a member of our Talent team - Stage 2: A 30-minute call with the hiring manager - Stage 3: Take-home Case Study + 60-minute panel interview - Stage 4: A 45-minute in person values oriented interview with a member of our leadership team At Relay, we believe Relayers should feel valued for the impact they have on our mission and growth. So we pay fairly and transparently. We are hiring across 2 levels: Product Operations Manager, and Senior Product Operations Manager. The annual salary range for this role is $85,500 CAD to $104,500 CAD; or $103,500 to $126,500, respectively. We pay for impact and aren’t tied to yearly reviews. As your contributions to Relay’s mission scale, so do your rewards. Most new Relayers will join at the impactful level, which for this role is $95,000 CAD per year, or $115,000 CAD per year, respectively. The range represents the potential for impact within the role, from developing to having an outsized impact. We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub https://www.notion.so/Candidate-Hub-1c7da8b7f88580a893f7d7c7852b064e?pvs=21. Our Commitment To You: - Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. - Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents. - Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers. - Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive. - Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us. - Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly. - Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. - Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating. - Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders. Why Relay Might Be the Perfect Fit For You - You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar. - You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering. - You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks. - You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you. - You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself. - You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward. - You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement. - Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you. Join Us We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive. If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner. Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.