Product Operations Manager

Job description

ABOUT MERCOR Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices. ABOUT THE ROLE As a Product Operations Manager, you'll sit at the intersection of Product, Engineering, GTM, and our customers. You'll help bring complex AI data projects to life by designing scalable annotation workflows, scoping technical solutions during the sales process, and leading customer implementations. You'll own the operational systems that power annotation at scale - from reusable workflow templates to enterprise integrations - while serving as the voice of customers inside the Product organization. You'll also own the roadmap for customer integrations, helping expand the platform's capabilities as customer needs evolve. This is a highly technical, customer-facing role for someone who enjoys solving ambiguous problems, working directly with strategic customers, and building systems that scale. WHAT YOU’LL DO - Scope Customer Solutions: Partner with GTM and customers during the pre-sales process to scope complex AI data projects. Define technical requirements, design solutions, and identify opportunities for product improvements or customization. - Build annotation workflows: Own and expand Mercor's library of annotation interface templates, enabling teams to launch new customer workflows quickly while encoding operational best practices. - Lead customer implementations: Program manage enterprise implementations, including integrations with customer data systems. Coordinate across Product, Engineering, GTM, and customer stakeholders to ensure successful launches. - Configure the platform: Configure Mercor's annotation tooling to support each customer's workflow and deliver high-quality human data at scale. - Shape the product: Identify recurring customer needs and translate them into product requirements. Own the roadmap for customer integrations and partner with Engineering to expand platform capabilities. WHAT WE’RE LOOKING FOR - Experience: 2+ years in Product Operations, Product Management, Technical Program Management, Solutions Engineering, Implementation Consulting, or a similar technical, customer-facing role. - Technical Fluency: Familiar with coding agents. Comfortable using SQL without agent assistance as well. - Ownership: Thrive in ambiguous environments and take ownership from problem definition through execution. Customer-focused with excellent written and verbal communication - Systems Thinking: Strong project management and cross-functional communication skills. Passion for building repeatable systems rather than one-off solutions. Benefits - Bi-annual performance bonus structure - Generous equity grant vested over 4 years - Up to $15k Relocation bonus - $10K housing bonus (if you live within 0.5 miles of our office) - $1.5K monthly stipend for meals - Free Equinox membership - $200 monthly laundry reimbursement - $200 monthly personal wellness reimbursement - Health, Dental, Vision insurance