Product Operations Manager, Cards & Spend Management

Job description

This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis. ABOUT FLOAT Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple. At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success. OUR PRODUCT Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 7,500 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank. Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada. AI USE IN OUR HIRING PROCESS We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team. ABOUT THE ROLE Float is looking for a Product Operations Manager to work alongside the team building our corporate card and spend management products. You'll be the person who decides — with data — what's worth building next, and then proves whether it worked. This is a hands-on analytical seat with real influence over the roadmap. You'll size opportunities, build the business case for where the team should invest, and own the reporting that tells product and go-to-market teams what's actually happening. The work runs from writing your own queries through to putting a recommendation in front of leadership. Recent projects in this seat have included protecting card spend through a major payments migration and rebuilding how customer feedback gets synthesized into prioritization. There's a second half to the job that matters just as much: making the team faster. We want someone who looks at how product decisions get researched and made, finds the parts that are slower than they need to be, and builds the automation to fix them. WHAT YOU'LL BE RESPONSIBLE FOR - Size and build the business case for roadmap initiatives, so the team can decide what to invest in with real numbers behind it. - Own the reporting and dashboards for the product area — measuring what shipped, and making the results useful to both product and go-to-market teams. - Turn customer and field feedback into a prioritization signal the team acts on, rather than a document nobody reads. - Lead the analysis behind major forward-looking investment decisions, working across teams to build and present the proposal. - Build AI-assisted workflows that make research, synthesis, and reporting materially faster — and pick the ones worth building based on impact. - Partner with data engineering to get the data you need, and write your own SQL for everything else. - Surface risks and trade-offs early, with options attached. ABOUT YOU HERE'S WHAT SETS YOU UP FOR SUCCESS AT FLOAT: - You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users. - You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what's best for the business, not just your role. - You Think Big and Move Fast. You're energized by building from 0 to 1. You're not afraid to challenge the status quo, experiment quickly, and learn as you go. - You Constantly Learn and Grow. You're hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do. - You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work. - You Win as a Team. You're a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger. IN ADDITION TO LIVING OUR VALUES, YOU BRING: - 3–6 years in product operations, strategy and operations, growth operations, consulting, or a similarly analytical and cross-functional role in a high-growth environment. - Strong SQL and spreadsheet modelling, with the ability to work through a messy business question independently and reach a recommendation. - Experience building a business case that changed what an organization decided to invest in. - Experience building reporting, dashboards, or operating systems that improved how a team made decisions. - Strong written and verbal communication, including memos and presentations aimed at leadership. - Practical AI fluency, with concrete examples of automating real workflows and the improvement it produced. - Comfort working across product, data, go-to-market, and leadership stakeholders, and holding several priorities at once. THIS MAY NOT BE THE ROLE FOR YOU IF: - You are not comfortable being hands-on with data — pulling it, querying it, and modelling it yourself. - You prefer clearly defined scope over deciding for yourself what matters most this week. - You're happier producing analysis than making a recommendation and standing behind it. - You tend to open more than you finish. - You treat AI as optional, theoretical, or someone else's job. - You're more excited by owning a process than by moving the business. OUR HIRING PHILOSOPHY We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole. WHY YOU SHOULD JOIN - Work at one of Canada's fastest-growing fintech companies - Make a real impact in a high-autonomy, high-growth role - Collaborate with an ambitious and supportive team - Competitive compensation, equity options, and benefits - Hybrid work model – we are based in Toronto with in-office days for connection and collaboration - Enjoy catered team lunches every Tuesday, Wednesday and Thursday - Bring your pup to our dog-friendly office - Thrive in a high-trust, high-performance culture where your work truly matters IN SHORT At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you. We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic https://www.linkedin.com/in/victoria-boult-b21b2053/ (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.