Product Operations & QA Specialist

Job description

About AKASA At AKASA, our mission is to build the future of healthcare with AI. As the leading provider of generative AI solutions for the healthcare revenue cycle, we help health systems comprehensively capture and communicate the full patient clinical journey. By empowering health systems to streamline their operations, they can focus on what matters most - delivering quality patient care. We have raised over $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures. This is the most exciting time to join AKASA. Revenue bookings for our new AI-native product suite have grown over 20x since launching in 2024. In this time, we have broken our record for the largest deal in company history three times consecutively. This growth is driven by the massive improvement we are generating for our customers across clinical quality and documentation accuracy, both top priority areas for health system leaders. Our deployments have been recognized nationally as "one of the most comprehensive real-world uses of GenAI in healthcare finance to date" (link https://hitconsultant.net/2025/10/13/cleveland-clinic-deploys-genai-for-coding-and-cdi-across-enterprise-powered-by-akasa/). Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in the country, like Cleveland Clinic, Duke, Stanford, and Johns Hopkins. Some of our recent recognitions include being named one of America's Top Startup Employers 2026 by Forbes, #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and one of the fastest-growing GenAI startups to watch by AIM Research. Our CEO was ranked among the “Top 50 Healthcare Technology CEOs” by the Healthcare Technology Report, and we have been certified as a “Great Place to Work” for the past 6 years in a row. We’re building on this momentum to redefine what’s possible in healthcare. We’re looking for exceptional people to help us accelerate that reality. About the Role We're looking for a Product Operations & QA Specialist to help us ship reliable, high-quality healthcare software. This is a role for someone who thinks like an owner: you'll be the person who catches what others miss, turns messy support signals into clear action, and makes sure releases go out only when they're truly ready. You'll own the full quality lifecycle for one or more product areas: from building smart regression suites to triaging real-world issues from the front lines of support. It's a role that blends rigor with judgment: you'll need to know when a bug is a blocker and when it's noise, and you'll need to communicate that distinction clearly to PMs, engineers, and stakeholders who are counting on your read. If you've worked in a hospital or clinic and know what's actually at stake when healthcare software breaks, and you want to bring that firsthand perspective into how a product gets tested, supported, and improved, we'd love to talk. What You'll Do - Own end-to-end testing and support for one or more product areas - Design, maintain and improve testing plans, regression suites, and QA checklists. - Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng. - Own tier-one and triage workflows for their product area: - Triage and route complex or high-impact issues to the right stakeholders. - Monitor and report on key support metrics for their product area. Skills & Qualifications - Minimum 2 years of experience in a healthcare setting (hospital or clinic) required - Owns operational excellence (quality + support + content) for defined product areas. - Strong ability to prioritize testing and support work based on risk and impact. - Communicates patterns and insights in a structured, persuasive way. - Anticipates issues and proactively updates content and processes. - Familiarity with some or all of the following tasks: - Regression and feature testing frameworks. - Tier-one support workflows and SLAs. - Systematic analysis of support tickets. - Structured feedback loops with PM and eng. - Is a self-motivated team player with excellent communication and problem solving skills - Proven ability to successfully and effectively manage goals and deadlines - Can successfully work independently in a remote/virtual work environment What We Offer - Flexible paid time off (PTO) - Expansive coverage for health, dental, and vision - Employer contribution to Health Savings Accounts (HSA) - Generous parental leave policy - Full employee coverage for life insurance - Home office stipend - Cell phone/internet reimbursement - Company-paid holidays - 401(K) plan Compensation - Based on market data and other factors, the salary range for this position is $60,000-$85,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors We’re committed to doing the best work of our lives, together. Come see if we're the right team for you. AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance. http://sfgsa.org/modules/showdocument.aspx?documentid=11600 AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@akasa.com.