Product Owner (1026)

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers! **Our core values:** Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We are seeking a strategic and hands-on **Product Owner – Business Systems** to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is **not a ticket-taking role**. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience. ### As a Product Owner, you will **Product Strategy & Roadmap** - Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals - Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations **Process & Solution Improvement** - Identify gaps across processes, data, controls, usability, and automation - Evaluate friction points for customers and employees and propose scalable improvements - Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches **Backlog Ownership & Delivery** - Own and prioritize the product backlog based on business value, urgency, and effort - Translate business needs into: - Requirements and process maps - User stories and acceptance criteria - UI/UX expectations and measurable outcomes **Cross-Functional Collaboration** - Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams - Facilitate workshops, backlog refinement sessions, demos, and decision forums - Ensure alignment across business and technical stakeholders **Testing & Release Execution** - Participate in system testing and lead/support UAT - Validate delivered solutions against requirements before release - Coordinate release readiness, including training, documentation, and adoption activities **Performance & Adoption** - Measure outcomes against defined KPIs - Ensure delivered solutions drive real business improvements - Support post-launch optimization and continuous improvement ### To be successful in this role, you bring - 5+ years in product ownership, business analysis, enterprise systems, or digital transformation - Proven ability to prioritize competing demands and connect technology to business outcomes - Strong business analysis skills: - Process mapping - Requirement definition - User stories and acceptance criteria - Benefit measurement - Excellent stakeholder engagement skills with the ability to influence and challenge effectively - Experience with testing, UAT, and validating delivered solutions - Strong communication skills—able to translate between business and technical teams - Comfortable working with data and KPIs to drive decisions and measure success - Solid understanding of UI/UX principles in business systems ### Bonus points - Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems - Background in retail, supply chain, logistics, finance, customer service, or sales enablement - Familiarity with Agile delivery practices and backlog management tools - Experience with process mapping, journey mapping, wireframing, or prototyping - Exposure to change management, training, adoption, and post-launch performance tracking ### Who You’ll Work With - Senior Director, Business Enablement, Automation & Data - Business leaders, SMEs, and frontline teams - Other Product Owners and Enablement team members - IT teams including developers, QA, architects, and operations - Data, analytics, finance, HR, and external partners/vendors ### Work Environment - Hybrid work environment with regular in-person collaboration sessions - Standard business hours with occasional support during releases or critical events - Minimal travel; occasional visits to stores, distribution centres, or business sites may be required ### Why Join Trail? - Competitive salary + extended health benefits - Generous employee appliance discounts - Opportunities for career growth and development - Collaborative, team-oriented culture with events and volunteer programs - Opportunity to impact a trusted Canadian brand at scale