Transform9 builds conversational AI agents for healthcare providers that handle patient calls, scheduling, routing, and routine requests, helping practices improve access to care and reduce front-office workload. Our product sits at the intersection of healthcare operations and software, supporting practices as they serve patients more efficiently and consistently.In this role, you will help shape how product ideas move from insight to delivery, working closely with cross-functional partners to turn customer needs and business priorities into meaningful outcomes. You'll play a central role in keeping teams aligned, maintaining momentum, and ensuring the product roadmap reflects real user needs and measurable impact.ResponsibilitiesOwn and continuously groom the product backlog for your area(s), writing clear user stories and acceptance criteriaPartner with engineering and design in sprint planning, stand-ups, and retros to keep delivery on trackTranslate customer feedback, data, and stakeholder input into prioritized requirementsDefine and track success metrics for shipped features; iterate based on resultsAct as the primary point of contact for your product area — answering questions, unblocking the team, and making prioritization callsCommunicate roadmap, tradeoffs, and status clearly to stakeholders and leadershipCollaborate with customer-facing teams (sales, support, CS) to surface and incorporate real customer needsPartner with customer voice and GTM efforts. Feed structured, validated requirements back from customer feedback.RequirementsWhat We're Looking For3+ years of experience as a Product Owner, Business Analyst, or similar role in an agile software environmentExperience in healthcare, healthcare SaaS, or patient-facing workflow productsStrong ability to write clear, testable user stories and manage a backlogComfort balancing competing priorities and making tradeoff decisions with incomplete informationExcellent written and verbal communication skills across technical and non-technical audiencesExperience working directly with engineering teams in Scrum/Kanban workflowsFamiliarity with product management tools such as Jira, Linear, or similarExperience working closely with leadership and communicating roadmap, tradeoffs, and status clearlyHands-on collaboration with customer-facing teams such as sales, support, or customer successEligible to work in the United StatesNice to HaveExperience with voice AI, conversational AI, or NLP-driven products.Familiarity with healthcare compliance frameworks such as NIST 800-53 and SOC 2 Type II as they intersect with product requirements.CSPO or similar certification a plus, not requiredBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveTransform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Transform9 builds conversational AI agents for healthcare providers that handle patient calls, scheduling, routing, and routine requests, helping practices improve access to care and reduce front-office workload. Our product sits at the intersection of healthcare operations and software, supporting practices as they serve patients more efficiently and consistently.
In this role, you will help shape how product ideas move from insight to delivery, working closely with cross-functional partners to turn customer needs and business priorities into meaningful outcomes. You'll play a central role in keeping teams aligned, maintaining momentum, and ensuring the product roadmap reflects real user needs and measurable impact.
Responsibilities
- Own and continuously groom the product backlog for your area(s), writing clear user stories and acceptance criteria
- Partner with engineering and design in sprint planning, stand-ups, and retros to keep delivery on track
- Translate customer feedback, data, and stakeholder input into prioritized requirements
- Define and track success metrics for shipped features; iterate based on results
- Act as the primary point of contact for your product area — answering questions, unblocking the team, and making prioritization calls
- Communicate roadmap, tradeoffs, and status clearly to stakeholders and leadership
- Collaborate with customer-facing teams (sales, support, CS) to surface and incorporate real customer needs
- Partner with customer voice and GTM efforts. Feed structured, validated requirements back from customer feedback.
Requirements
What We're Looking For
- 3+ years of experience as a Product Owner, Business Analyst, or similar role in an agile software environment
- Experience in healthcare, healthcare SaaS, or patient-facing workflow products
- Strong ability to write clear, testable user stories and manage a backlog
- Comfort balancing competing priorities and making tradeoff decisions with incomplete information
- Excellent written and verbal communication skills across technical and non-technical audiences
- Experience working directly with engineering teams in Scrum/Kanban workflows
- Familiarity with product management tools such as Jira, Linear, or similar
- Experience working closely with leadership and communicating roadmap, tradeoffs, and status clearly
- Hands-on collaboration with customer-facing teams such as sales, support, or customer success
- Eligible to work in the United States
Nice to Have
- Experience with voice AI, conversational AI, or NLP-driven products.
- Familiarity with healthcare compliance frameworks such as NIST 800-53 and SOC 2 Type II as they intersect with product requirements.
- CSPO or similar certification a plus, not required
Benefits
- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.
At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.
Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.
We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.
Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
