Product Owner

Job description

**About Plume:** Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose. ### **About the Role** As a Product Owner at Plume, you will serve as the tactical engine who translates strategic vision into well-executed software features that directly improve the healthcare experience for trans lives. Every day, you will refine the backlog, guide cross-functional teams through execution, and serve as an empathetic, high-EQ connector who navigates delivery friction and team dynamics with composure. You will feel most confident in high-velocity, collaborative environments where you prioritize getting it right over being right to ensure seamless execution. This mid-level role requires hands-on software delivery experience, a strong grasp of software delivery principles, and a deep, authentic commitment to serving those in the TGNC community. In this role, you will hone your delivery mastery and cross-functional leadership within a fast-scaling, mission-driven healthtech organization. ### Responsibilities: - **Create clarity** for teams by turning complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable paths forward for engineering and design teams. - **Own and refine the product backlog**, ensuring user stories, acceptance criteria, and edge cases are meticulously defined for development teams. - **Lead daily Agile delivery ceremonies**, including planning, backlog refinement, standups, and retrospectives using Agile frameworks. - **Translate high-level product strategy** and operational feedback into actionable, well-structured technical requirements and workflows. - **Build trust across cross-functional teams** (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as a high-EQ connector who resolves conflicting priorities with equanimity. - **Manage feature delivery timelines** and release schedules to maintain a predictable, high-velocity output across the team. - **Leverage data to tell compelling stories** that drive objective decision-making, using usage metrics, operational analytics, and bug reports to inform feature triage, backlog prioritization, and cross-functional trade-offs. - **Monitor sprint metrics**, delivery velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement. - **Incorporate continuous user feedback**, usability testing findings, and operational analytics into sprint iterations with a growth-mindset approach. - **Communicate transparently** with internal stakeholders regarding release timelines, delivery risks, and feature scope changes. - **Ensure all delivered digital tools** and feature updates strictly comply with healthcare regulations (HIPAA) and patient data privacy standards. - **Drive operational efficiency** by standardizing user story templates, acceptance criteria formats, and sprint documentation in Jira and Confluence. ### Must-Have: - A genuine passion for leveraging product delivery to transform healthcare access for trans lives - 3–5+ years of hands-on experience as a Product Owner, Delivery Lead, or Senior Business Analyst, with a track record of driving software features across the finish line. - Solid understanding of Agile frameworks (Scrum/Kanban), story writing, acceptance criteria definition, and delivery execution. - A collaborative mindset focused on *getting it right, not being right*. Demonstrated ability to communicate effectively, build trust, and manage challenges with equanimity. - Proven ability to write clear, user-facing release notes and comprehensive how-to guides to support feature launches and drive internal/external adoption. - An open, adaptable attitude that views feedback, edge cases, and changing requirements as opportunities to learn and iterate. - Demonstrated experience working with 3rd-party API integrations and a strong technical understanding of backend vs. frontend concepts (*hands-on coding or HTML/CSS writing is not required*). - Proficient with Jira, Confluence, G Suite, Google Data Studio. - Strong verbal and written skills, with the ability to articulate technical details clearly to non-technical stakeholders. - High precision in writing user stories, testing edge cases, and ensuring requirements are unambiguous for engineering teams. ### Nice To Have: - Certified Scrum Product Owner (CSPO) or equivalent Agile delivery certification. - Previous experience working within a fast-paced healthtech or DTC startup environment. - Direct experience working with or within the LGBTQIA+ community. - Working knowledge or proficiency in SQL for self-serve database querying, data analysis, and validating platform behavior. - Experience analyzing conversion funnels and product metrics using tools like Looker, Google Analytics, or Big Query.