PRODUCT OWNER

Job description

The Product Owner (PO) is responsible for defining, developing, and optimizing digital products of the bank. Working closely with a cross-functional team, the PO leads product discovery, defines clear and actionable requirements, and ensures alignment between business goals and user needs. The PO serves as a bridge between business and tech – translating strategic goals into delivery-ready requirements. This role is expected to bring clarity to complex problems, manage delivery from scope to testing, and maintain a strong connection to both stakeholder priorities and user outcomes. The ideal candidate is highly accountable, detail oriented, and motivated by the opportunity to build meaningful digital experiences. Specific Duties & Responsibilities Product Ownership Lead product discovery and stakeholder engagement to define the product vision, business objectives, and key success metrics for assigned projects Act as the day-to-day point of contact for business unit partners to align on scope, clarify requirements, and manage expectations Own and manage the product roadmap for the initiative, aligning priorities with strategic direction and business expectations Write and maintain epics that clearly define the product’s high-level functionality and captures the end-to-end customer experience Develop and maintain a prioritized product backlog, ensuring user stories and acceptance criteria are complete, testable, and accurately reflect the product requirements Serve as the voice of the customer and translate customer insights and research into actionable requirements Collaborate with cross-functional teams to deliver cohesive, end-to-end solutions Lead user acceptance testing (UAT) activities, confirming deliverables meet intended requirements and align with stakeholder expectations Product Delivery & Execution Ensure requirements are delivered on time and are ready for development at the start of grooming Proactively manage blockers, risks, and scope changes to keep delivery timelines intact Collaborate closely with the PO Lead, Delivery Manager, and other POs to align dependencies and manage shared priorities Participate in project rituals and checkpoints – across both agile and waterfall efforts – to provide input, clarify requirements, and support progress tracking Maintain a high standard of quality by verifying the deliverables meet both business intent and technical feasibility Product Performance & Continuous Improvement Monitor and analyze product performance using KPIs, analytics, and feedback loops Collaborate with support and operations teams to address issues in production and identify enhancement opportunities Participate in research or retrospectives to capture learnings for future product development Proactively identify opportunities, together with business unit partners, to enhance the product and deliver sustained value over time Background Bachelor’s degree in Business, Technology, Design, or related field 3-5 years of experience in product ownership or management or digital product development Familiarity with Agile practices and working in hybrid delivery environments (agile/waterfall) Strong customer-centric mindset and critical thinking skills Excellent written and verbal communication skills Comfortable managing multiple priorities with high accountability and attention to detail Effective collaborator with the ability to work across functions and delivery models Proactive, resourceful, and committed to continuous improvement Additional Qualities Experience working on digital platforms in banking, fintech, large-scale platform initiatives, or as an entrepreneur Familiarity with project tools such as Azure and Figma or similar Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively High degree of organization and personal accountability A natural curiosity for how things work and a drive to improve products over time Enthusiasm for collaborating across teams and learning from peers