Product Owner, Content and Web Operations

### *This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.* ### **About MoneyHero Group** MoneyHero Group (Nasdaq: MNY) is a leading financial products platform in Greater Southeast Asia, reaching 9.8 million monthly unique users across Singapore, Hong Kong, the Philippines and Taiwan, working with more than 270 commercial partners. ### **About the role** You will own how financial content and campaigns get published across four markets and our brands: SingSaver, MoneyHero, Moneymax and Money101. Roughly 60% is leading a team of Web Operations Executives and keeping campaign delivery running across all four markets. The other 40% is product ownership: defining and shipping the CMS enhancements, templates and workflows that make the first 60% smaller over time. For the first six months it will skew closer to 80/20 while you learn the stack and earn credibility with the market teams. We are telling you this upfront rather than letting you discover it. Two things make this job harder and more interesting than a standard content ops role. Every page you publish carries regulated financial information across four different regulatory regimes, so accuracy is a compliance matter, not a quality preference. And the way people find financial content is changing: a growing share of our audience reads about our products through AI answer engines rather than search results, which changes how content needs to be structured and maintained. ### **What you'll own** **Operations and delivery** - Campaign content delivery across web, email and social in all four markets, including microsites, T&C documents, product catalogs and rewards pages - A team of 6-10 Web Operations Executives: hiring, coaching, workload allocation and quality standards - Campaign replication across markets, turning high performing launches into a repeatable process rather than a rebuild each time - Escalation point for production content issues **Quality and compliance** - The QC process that keeps published content accurate: rates, fees, eligibility criteria, promotional claims and expiry dates - Sign off paths with legal, compliance and commercial in each market, including how AI assisted content gets reviewed before it goes live **Product ownership** - The content operations roadmap: what we build, fix and automate, prioritized against business impact and team capacity - Requirements and backlog for CMS and workflow improvements, working with engineering and design to ship at least one meaningful improvement per quarter - Content structure and metadata standards that keep our pages discoverable in both traditional search and AI answer engines **AI and efficiency** - Finding and removing the highest cost manual steps in the content workflow, using AI tooling where it holds up and saying so clearly where it doesn't - Turning what works into shared prompts, templates and documented workflows the wider Product, Content and Tech team can use - Owning the judgement call on where AI output is safe in regulated financial content and where a human has to sign off **Performance** - Analysis of content and campaign page performance in GA4, using A/B testing and user behaviour to decide what changes next ### **What success looks like** **Month 3:** you know the content stack across all four markets, the team's throughput and error rates are measured rather than assumed, and the top three workflow bottlenecks are documented with a plan and an owner. **Month 6:** campaign turnaround time down by 10%, published content error rate under 5%, at least one tooling improvement shipped with engineering, and campaign replication documented as a repeatable process. **Month 12:** content ops is no longer a delivery bottleneck for marketing and commercial. At least two AI assisted workflows are in daily use by the team with measured time savings, and you have shared at least one of them with the wider PCT org. ### **What we're looking for** **Must have** - 6+ years in content operations, web operations, digital platform ownership or product ownership, including at least 2 years managing a team - Business fluency in English, plus reading and writing in Traditional Chinese and spoken Cantonese. Our Hong Kong operation is the largest content workload of the four markets and you will manage it directly - Hands-on experience running content at scale in a CMS (WordPress, HubSpot or similar), including formatting standards, link integrity and publishing governance - Daily working use of AI tools such as Claude or ChatGPT, with a real point of view on where they help and where they create risk. One round of our interview process is a working session on exactly this - Comfortable in GA4 and GTM. You pull your own numbers and interpret them without waiting on an analyst - Experience working with engineering in an agile setup: writing clear requirements, prioritizing a backlog, saying no **Nice to have** - Financial services, fintech or another regulated content environment - Multi-market or multi-language content operations, especially where translation and localisation are part of the workflow - Mandarin for our Taiwan market - Enough HTML and CSS to diagnose a broken page and fix the small stuff yourself - Experience building repeatable AI workflows for a team, not just for yourself **Tools we use, which you'll pick up if you haven't:** Claude, JIRA, Confluence, Sendgrid, MoEngage, Rebrandly, Figma. #LI-Remote #MoneyHeroGroup #LI-AK1 **What can you expect from us?** **Impact**: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. **Work**: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. **Culture**: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. **Thrive**: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. **Reputation**: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group ***EEO Statement*** *MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.* ***Important Information for Job Applicants*** *Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously. Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group. MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process. If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at to verify.*