Product Owner - Conversational AI

Job description

Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! Job Description Join our collaborative Jetstar Digital team to innovate and drive change for Help & Support products. Flexible ways of working – hybrid model with 3 days onsite. Permanent opportunity, based at our head office in Melbourne. If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. As the Product Owner for Conversational AI, you will lead the development and evolution of Jetstar’s Digital Assistant (Chatbot and Voice Bot), delivering a seamless experience across our website, mobile app, and IVR channels. Your role extends beyond chatbots, supporting messaging, web messaging, Live Chat, and Agent Assist AI capabilities, ensuring a connected, intelligent, and scalable customer support ecosystem. You will work closely with key technology partners, vendors, and a dedicated digital squad to deliver both deterministic and generative AI solutions, driving continuous improvement and measurable customer outcomes. You’ll have – Own and deliver the conversational AI product vision and roadmap aligned to customer and business outcomes Lead end‑to‑end product lifecycle management from concept through to optimisation, ensuring scalable and high‑performing solutions Partner with Technology, Architecture and Delivery teams to prioritise, design and deliver enterprise‑scale features Leverage deep knowledge of conversational AI and self‑service platforms to shape intuitive, customer‑centric experiences Drive continuous improvement through data‑led insights, performance metrics and measurable outcomes Influence and align cross‑functional stakeholders to deliver cohesive and impactful product outcomes Ensure platforms meet compliance, risk, audit, cyber and change management requirements Manage vendor relationships and assess emerging technologies to enhance product capability and innovation Support business case development and optimise return on product investment Embed scrum methodologies, Agile and Lean ways of working while providing leadership and guidance to specialists and delivery partners A genuine interest in technology, innovation and how digital solutions enhance customer experiences Basic typescript coding knowledge or an interest in developing automation capabilities is a plus, but not essential. Application closes on 16th June apply at the earliest to be considered! Your life at Jetstar is unlike any other. Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need. We’re Jetstar. Let’s take-off together! Qualifications Additional Information