Product Owner / Product Manager

Job description

***This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.*** Scale Army Agents builds AI agents — voice, SMS, and chat — for U.S. clients. Today most of the "product" lives in the heads of the AI enablement team and gets rebuilt, largely from scratch, on every engagement. That works for a handful of pilots. It does not scale. This role exists to turn repeated custom agent builds into a coherent, reusable product: owning the backlog, the requirements, and the feedback loop between clients, delivery, and engineering — so SAA can grow beyond bespoke one-offs without quality, margin, or timelines slipping. This is an **execution-led product role**. You will own the *how* and the *when*, contribute heavily to the *what*, and grow into the *why*. Strategy and vision sit with the Head of AI Enablement and leadership; your job is to make that vision shippable, repeatable, and measurable. Where this role sits You are the connective tissue between four groups that currently coordinate informally: - **AI Enablement / Engineering** — who build the agents. You spec for them and protect their focus. - **Delivery** — who run client engagements. You hand off build-ready, QA'd agents and absorb field feedback. - **Revenue** — who sell. You sit in discovery calls, scope what's feasible, and feed real client problems back into the roadmap. - **Ops / Finance / Compliance** — who own margin and risk. You make feature decisions that respect unit economics and U.S. regulatory constraints. What you'll own (core — Product Owner) - **Backlog & sprint ownership** for both the agent platform and per-client builds. Plan, prioritize, run standups and reviews, keep delivery on track. - **SOF → requirements translation.** Take a signed Statement of Functionality (across SAA's agent types) and turn it into crisp user stories, conversation/flow designs, and acceptance criteria engineering can build against. - **The agent template library.** Maintain the line between *reusable* and *bespoke*. After every build, ask: what here becomes a template? You are the person accountable for that ratio improving over time. - **Pilot instrumentation.** Define success criteria up front, instrument the metrics, and drive pilots toward conversion (the Biz2Credit-style "convert on success criteria" model is the pattern to standardize). - **Agent QA.** Own behavioral quality — does the agent do what the SOF promised? — before anything reaches a client. What this role is NOT (read this before applying) - **Not Head of Product.** Vision and strategy stay with leadership. If you need to own the company's product direction, this isn't the seat — yet. - **Not pure delivery/project management.** There's overlap, but the mandate is *product*: converting work into reusable assets and improving the build-once-sell-many ratio. Shipping tickets cleanly is table stakes, not the goal. - **Not an engineering or prompt-engineering role.** You won't build the agents. But you must be technical enough to spec precisely for those who do. Must-haves (calibrated to 3–5 years) - 3–5 years as a Product Owner or Product Manager, ideally in B2B SaaS, services-tech, or AI/automation. - A track record of shipping real products with engineering teams in an Agile/Scrum environment. - Strong written and spoken English; genuinely comfortable client-facing with U.S. companies. - Analytical fluency: funnels, conversion metrics, and at minimum spreadsheet-level (ideally SQL-level) comfort with data. You should *want* to look at the numbers. - Requirements rigor: you write specs, stories, and acceptance criteria that leave little room for misinterpretation. - High tolerance for ambiguity and early-stage build — comfortable defining a process rather than inheriting one. Strong nice-to-haves - Hands-on exposure to LLMs, conversational AI, voice agents, or chatbot products. - Experience in a **services-to-product** transition (taking bespoke client work and productizing it). - Awareness of U.S. compliance constraints that shape what's buildable — **TCPA** (SMS/voice outreach) and **HIPAA** (any client handling PHI). - Bilingual English/Spanish (the team operates across LATAM and the U.S.). - Domain familiarity in lead generation, sales automation, or CRM ecosystems. ### **Application Process:** ### To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets