Product Performance Analyst - Value & Analytics

Job description

**Location: UK or Poland** **(residents only – relocation and sponsorship not provided)** **Role purpose** The Product Performance Analyst will be responsible for leading the measurement, analysis, and reporting of Product performance to ensure high-quality insights and evidence-based decisions. This role is critical for driving continuous improvement in user experience, operational efficiency, and commercial outcomes: • Develop and implement performance measurement frameworks to assess product's success against strategic goals, KPIs, and user needs. • Collect, analyse, and interpret data from multiple sources to provide actionable insights for product and service improvement. • Provide evidence-based recommendations to senior stakeholders to support strategic and operational decision-making. • Ensure data accuracy, integrity, and quality assurance across reporting processes and outputs. • Design and deliver reporting tools and dashboards to enable real-time monitoring and informed decisions. • Collaborate closely with product managers, user researchers, marketing, and operations teams to align performance analysis with business priorities. • Identify trends, risks, and opportunities by analysing customer behaviour, service performance, and market data. • Support product's commercial strategy by providing insights into user acquisition, retention, and engagement. • Build capability and promote a data-driven culture across the product team. • Actively participate in the data community to share best practices and develop the discipline within the organisation. **About the organisation** We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people, creatives and educators, and our own creative sparkle. **Main accountabilities** • Design, implement, and maintain performance measurement frameworks aligned with product business strategy and user needs. • Define and track metrics across all stages of the learner journey, including acquisition, retention, satisfaction, and revenue performance. • Conduct deep-dive analysis to understand trends, identify risks and opportunities, and recommend actions to optimise performance. • Develop reporting tools, dashboards, and visualisations to enable teams to access and act on data independently. • Ensure all analysis and reporting processes meet data quality, security, and privacy standards. • Work with product, marketing, and operations teams to ensure that performance insights drive decision-making and prioritisation. • Collaborate with user researchers to integrate qualitative and quantitative data for a complete understanding of user behaviour. • Provide regular performance updates to senior stakeholders, including executive-level reports and presentations. • Lead data reviews to evaluate the effectiveness of marketing campaigns, operational changes, and new product features. • Build internal capability by mentoring colleagues and promoting a culture of data-driven continuous improvement. **Role specific knowledge and experience** **Minimum / essential** • Experience in performance analysis or data analytics roles, preferably in digital products or services. • Strong quantitative analysis skills, with proficiency in tools such as SQL, analytics platforms, and Excel. • Experience developing and tracking metrics for digital service performance. • Ability to translate data into actionable insights and recommendations. • Strong data visualisation skills, with experience creating dashboards and reports. • Understanding of data privacy and security principles. • Experience analysing Google Analytics (GA4) data. • Fluency in English. • Current residency in the UK or Poland with unlimited right to work. **Desirable** • Experience with customer acquisition and retention analytics in a subscriptionbased business. • Knowledge of education technology or online learning services. • Familiarity with visualisation tools such as Looker, Tableau and/or Power BI. • Experience working in a global or multicultural context. • Understanding of Agile ways of working and product development cycles. **Education** Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject. **Professional Qualification and Certification** Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP) are desirable but not required. **British Council values and behaviours** British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold. Unit: English & Exams / Product / Delivery and Governance Work style: hybrid Pay band: 7 UK annual salary : £31,000 - £34,000 Poland monthly salary (PLN) 11,230 - 14,040