Product Quality & Operations Manager, Vietnam

Kō wai mātou? Who are we? Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers. He aha te mahi? What's the role? Based in Ho Chi Minh or Hanoi, the Product Quality & Operations Manager is responsible for owning and leading end-to-end supply chain operations for the Vietnam market, ensuring optimal product availability, quality, and operational performance. Reporting to the Operations Manager of SEA & India, this role is accountable for market execution, distributor governance, quality management, and claims operations, while contributing to selected regional process improvement initiatives. Accountabilities Vietnam Supply Chain Operations: Lead end-to-end supply chain operations in Vietnam, including order management, shipment planning, inventory monitoring, and delivery execution, while ensuring product availability and alignment with NZ Supply and regional teams. Distributor & Market Operations Governance: Manage distributor operations, ensuring compliance with supply chain, storage, and quality standards, driving operational improvements, overseeing warehouse and stock handling practices, and serving as the key escalation point for market operational issues. Fruit Quality & Inspection Oversight: Oversee market quality monitoring and inspections, ensure adherence to global quality standards, and coordinate the resolution of quality issues with regional and global stakeholders. Order Planning & Inventory Visibility: Coordinate demand planning, order management, and supply allocation with Sales, IBP, and NZ Supply teams, while maintaining inventory visibility and proactively managing supply-demand risks. Claims & Quality Performance Management: Oversee claims administration, monitor quality performance and claim trends, ensure accurate reporting, and support continuous improvement of claims processes and systems. Process Improvement: Drive supply chain improvement initiatives by enhancing claims governance, inventory visibility, distributor capabilities, operational consistency, and digitalisation efforts across the Vietnam market. Ko wai koe? Who are you? We are seeking a commercially astute leader with deep experience in distributor-led or customer-facing supply chain environments in Vietnam. The successful individual will ideally bring: Qualifications & Experience - Professional proficiency in Vietnamese and English - 6-10 years of experience in supply chain operations, logistics, or quality management - Experience in distributor-led or customer-facing supply chain environments - Strong background in demand planning, inventory management, and operational execution - Bachelor's degree in Supply Chain, Logistics, Business, Food Science, or a related field (preferred) - Experience working across cross-functional and regional teams Skills & Knowledge - Strong understanding of supply chain operations and market execution - Knowledge of quality management and inspection processes - Experience with ERP systems and reporting tools, including SAP and BI platforms - Strong analytical skills with the ability to translate operational data into actionable insights - Effective stakeholder management and problem-solving capabilities He aha e tika ai a Zespri? Why Zespri? Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation. Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity. Please note that individual total compensation will vary based on factors such as qualifications, skill level, competencies, performance and work location. FlexWELL flexible work ethos; WFH & the office. Additional paid annual leave day per year (Zespri Day). Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days). Global Life and Permanent Disability Insurance. Group Medical Insurance benefits. Tono mai inaianei! Apply Now! Applications close 17 September 2026 At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at . Agency Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”). Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies. We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply. Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.