Product Researcher, Experience Design

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who: Act with urgency, accountability, and purpose Deliver high quality work with consistency and pride Collaborate effectively and elevate those around them Focus on outcomes that drive impact and growth Job Description: You Are A Product Researcher who practices mixed‑methods research and keeps product and design teams grounded in customer reality. You uncover the jobs customers are trying to get done, the problems our products have not yet solved, and the behavioral evidence of how experiences perform in the field. You translate insight into product direction and partner daily with product management, engineering, data, and go‑to‑market across our PLG and SLG shipping and mailing software. This role reports to the Head of Design, Experience Design and works within an Experience Design organization of 20 designers. You Will Discovery Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs. Observe customers in context across warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors. Contribute to market and audience research to understand segment differences and how our products compare to alternatives. Translate findings into insights that define product opportunities. Evaluation & Measurement Design and run concept tests, usability tests, and benchmarking studies, selecting methods based on the decision and timeline. Identify and track experience metrics that show whether a product is working as intended. Analyze product data alongside qualitative evidence to size problems, direct further research, and confirm impact after release. Report clearly when experiences underperform and lay out options for the team. Communication & Deliverables Report findings with clear evidence behind each conclusion and recommendation. Build and maintain personas and journey maps used in day‑to‑day product decisions. Communicate insight through strong storytelling that holds up across audiences. Use our products directly to build firsthand understanding of the customer experience. Research Practice & Operations Run recruiting, scheduling, consent, incentives, and repository upkeep for your own studies. Recruit inclusively across segments, accessibility needs, and levels of technical experience, handling participant data in line with PB privacy requirements. Support designers running their own studies by sharing templates, guidance, and reviewing study plans and questions. You Bring 3–5 years of applied UX, product, or design research experience. Bachelor’s degree in a related field or equivalent practical experience. Fluency across qualitative and quantitative methods — interviews, field research, surveys, usability testing, concept testing — with sound judgment about method selection. Working knowledge of survey design and basic quantitative analysis. Strong moderation skills that surface actual customer behavior. Experience with moderated and unmoderated remote research. Familiarity with research and analytics tools such as UserTesting, dscout, Power BI, FullStory, or Pendo. Preferred Advanced degree in a related field. Shipping, mailing, logistics, retail, or e‑commerce domain experience. B2B or enterprise software experience. Research with products used across a wide range of technical experience, including accessibility‑focused studies. Experience organizing research documentation into a searchable repository. Experience coaching designers or PMs to run sound research. Research on AI‑assisted or recommendation‑driven features. Use of AI tools in the research workflow — recruiting, synthesis, analysis — without loss of rigor. What Success Looks Like Research measurably changes what teams build. Product partners bring research in before scope is set. Discovery produces unmet needs that enter the roadmap. Conclusions are traceable to evidence and hold up under scrutiny. Location This is a hybrid role, with four days in the Shelton, CT office required. (No relocation assistance offered.) Travel Less than 20%, primarily for customer field visits. Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.