Product Sales Expert - Chatbot

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. ### What You Will Do: - **Own the end-to-end sales cycle for new logo acquisition for the Chatbot** (Support Agent) product. - Build and manage a strong pipeline through prospecting, outbound, and industry mapping. - Conduct product demos, craft tailored proposals, and lead negotiations to close deals. - Collaborate with marketing to run targeted campaigns and events to generate leads. - Partner with Account Directors to identify, prioritize, and close cross-sell/upsell opportunities within existing customers. - Bring deep product expertise to customer conversations, driving incremental value realization and adoption. - Co-own forecasting and deal strategy for Chatbot opportunities inside large multi-solution deals. - Work closely with Solution Consultants on multi-product or enterprise-wide opportunities. - Partner with Product and Marketing to refine regional messaging and competitive positioning. - Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs. Performance Metrics: - Attainment of **Chatbot-specific quota** (both new business and cross-sell). - Growth in Chatbot adoption within existing enterprise accounts. - Contribution to regional pipeline generation, quality, and win rate. - Compensation Base salary + commission tied to **Support Agent ACV attainment**. - **Direct quota credit** for new business and **overlay quota credit** for expansion deals. - High-impact variable structure rewarding full ownership of pipeline and execution. ### What You Will Need: - 2+ years of **SaaS or enterprise sales experience**, ideally in **CX, AI, or conversational platforms**. - Demonstrated success in both **new business acquisition and expansion selling**. - Deep understanding of chatbots, automation workflows, or support agent platforms. - Ability to articulate business value to senior executives and technical stakeholders alike. - Proven hunter mindset, self-driven, and able to manage complex deal cycles independently. - Fluent in English; regional language proficiency add on. ### What We Offer: - Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories.