Product & Service Owner (SuccessFactors)

Job description

Why you’ll love this role Metcash is growing fast — and so is our ambition. As we scale our retail and supply chain operations, we’re transforming how our People & Culture systems, data and processes support both our frontline and salaried workforce. This newly created role sits at the heart of that transformation. As Product & Service Owner (SAP SuccessFactors), you’ll take end to end ownership of a critical enterprise platform, shaping how it operates today while driving optimisation and long term value as the business continues to grow. It’s a rare opportunity to combine product ownership, service leadership and real impact in shaping how our people systems support thousands of team members across the business. Extra reasons to join us 🌿 Flexibility & balance: Flex Ready & Family Friendly accredited employer + hybrid working options 🌟 More time for you: 5th week leave, wellbeing + volunteer days 📚 Grow your career: Ongoing learning and development support 🤝 Inclusive & supportive: LGBTQ+ Bronze & Mental Health Gold employer What you’ll do Own SAP SuccessFactors end-to-end, ensuring stability and user experience Act as Product Owner, aligning roadmap to P&C and business priorities Balance BAU support with optimisation and value delivery Lead bi-annual release impact, testing, and adoption Partner with P&C, IT and vendors using ITIL practices Drive continuous improvement via metrics and feedback What you’ll bring Experience managing HR systems (SuccessFactors preferred) Strong product mindset balancing service and value Process design and optimisation expertise Strong data focus (quality, integrity, governance) Ability to influence across P&C, IT and stakeholders Practical, outcomes-focused with a continuous improvement mindset Be part of something bigger Backing local brilliance is at the heart of what we do. As Australia’s leading wholesale distribution company, Metcash proudly supports independent retailers behind iconic brands such as IGA, Foodland, Mitre 10, Total Tools, Cellarbrations and The Bottle O — fuelling an unstoppable network of independents across Australia. We welcome applications from all backgrounds, including First Nations peoples. If you need adjustments or support during the process, let us know — your privacy and dignity will be respected. This role is managed by our internal Talent Acquisition team; please no agency enquiries. #LI-KS1 #Hybrid