Product Service Technician

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. This is where your expertise helps save and sustain lives At Baxter, we are deeply connected by our mission. Every day, our products and therapies are found in hospitals, clinics and homes around the world, helping millions of patients receive the care they need. For more than 90 years, Baxter has been pioneering medical innovations that improve healthcare outcomes. Our employees are united by a shared purpose: Save and Sustain Lives . If you're looking for a career where your technical skills can make a real difference, this is where you belong. We are currently looking for a Product Service Technician to join our Service Operations team in the Netherlands. In this role, you will be responsible for diagnosing, repairing, maintaining, upgrading and refurbishing Baxter medical devices used by healthcare professionals across the EMEA and APAC regions. You'll work as part of a collaborative service organization dedicated to delivering an exceptional customer experience after the sale. What you'll do As a Product Service Technician, you will: Troubleshoot, test, repair and maintain Baxter medical devices and approved OEM products. Configure and upgrade new and existing equipment. Refurbish returned devices to ensure quality and performance standards are met. Evaluate warranty eligibility and determine the appropriate repair process. Prepare repair quotations for customer-owned equipment. Document product failures, repair activities and service actions in internal systems. Provide technical troubleshooting support by phone when needed. Stay up to date on product developments, technical changes and service procedures. Ensure customer commitments and service timelines are met. Collaborate with colleagues across the service organization to deliver seamless customer support. Participate in continuous improvement initiatives using LEAN methodologies and problem-solving tools such as DMAIC and PDSA. Support additional service-related activities as required. What you'll bring We're looking for someone who enjoys solving technical challenges and takes pride in delivering high-quality service. You have: Strong troubleshooting and problem-solving skills. Excellent attention to detail and a structured way of working. The ability to manage multiple priorities and switch efficiently between tasks. Strong organizational, planning and time management skills. A customer-focused mindset with a commitment to service excellence. Experience working with SAP, which would be considered a strong advantage. Good communication skills and the ability to collaborate within an international team. Education & Experience MBO4+ degree, preferably in Mechatronics, Electronics, Electrical Engineering or a related technical field. Minimum 2 years of experience in a similar technical service, repair, maintenance or workshop environment. Why Baxter? At Baxter, you'll join a company where your work directly contributes to improving patient outcomes worldwide. You'll be part of a supportive and collaborative environment that values trust, courage, accountability and agility, while offering opportunities for personal and professional growth. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .