Product Specialist

Job description

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days. Position Overview We’re looking for a driven and detail-oriented Implementation Specialist to help us support and scale our growing customer base. This role is well-suited for someone looking to build a strong foundation in customer-facing tech, eager to expand their skills, take ownership, and contribute to meaningful results early on. You thrive in fast-moving environments, take initiative, and enjoy being hands-on with customers. This role requires a strong technical foundation and the ability to quickly grasp and adapt to evolving product features. You’ll serve as a key partner to new and existing customers, guiding them through onboarding and helping them get the most value from Togal.AI http://Togal.AI. You’ll customize training based on each customer’s needs, collaborate across teams, and play a critical role in ensuring smooth adoption, long-term engagement, and customer satisfaction. Key Responsibilities - Lead onboarding webinars to introduce new customers to Togal.AI http://Togal.AI’s core functionality. - Collaborate with customers to design and execute customized training plans for effective adoption. - Deliver focused training sessions tailored to trade-specific workflows. - Maintain up-to-date training materials including user guides and video tutorials. - Host regular “Office Hours” to support customer engagement and address questions. - Proactively engage new users to drive adoption and surface potential roadblocks early. - Act as a product expert to guide customers in optimizing their use of Togal.AI http://Togal.AI. - Partner with Customer Support to track, report, and resolve onboarding issues or bugs. - Work closely with the Customer Success team to ensure customer satisfaction and goal alignment. - Continuously refine onboarding processes in line with product updates and customer feedback. Qualifications - Construction industry HIGHLY experience preferred - Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment. - Strong communication and presentation skills. - Ability to simplify complex concepts and tailor content to different user personas. - Experience in the construction or building technology industry a plus - Self-starter with a customer-first mindset and proactive problem-solving skills. - Proficient in creating training content and documentation. - Comfortable collaborating cross-functionally with product, support, and success teams. Nice to Have - Experience in construction tech or working with AEC clients is a plus What We Offer - Competitive base salary - Health, dental, and vision insurance - Unlimited PTO and remote flexibility - Opportunity to grow your career at a fast-paced AI startup - Collaborative and innovative work environment We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry. Join us in revolutionizing pre-construction estimating with the power of AI!