Product Specialist

Job description

About Idorsia: The purpose of Idorsia is to discover, develop and commercialize innovative medicines to help more patients. Headquartered near Basel, Switzerland – a European biotech hub – Idorsia has a highly experienced team of dedicated professionals, covering all disciplines from bench to bedside; QUVIVIQ™ (daridorexant), a different kind of insomnia treatment with the potential to revolutionize this mounting public health concern; strong partners to maximize the value of our portfolio; a promising in-house development pipeline; and a specialized drug discovery engine focused on small-molecule drugs that can change the treatment paradigm for many patients. Territory: Edmonton East (Canada) REQUIRED QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in business, Life Sciences or related field required, Master’s degree preferred. 2+ years Pharmaceutical Sales Experience A proven track record of sales delivery and drive for superior results. Experience in sales/education discussions with specialists would be an asset. Strong digital marketing aptitude to support day to day activities. Proficient in both virtual and live customer engagement. Strong analytical skills and innovative mindset with the capability to analyse and adapt to changing needs of the market. Experience in managing and optimizing Territory field budget Strong ability to identify and understand the patient journey and HCP adoption journey. An optimistic can-do mindset with a natural ability to drive ownership and accountability. Experience using omni-channel tools in moving HCP perceptions and attitudes. Strong technical skills including CRM system including all the associated omnichannel assets and functionality to optimise each customer experience. Excellent interpersonal, communication and influencing skills (both with customers and colleagues). Ability to build strong relationships and engagement. A proven team player who works collaboratively and is effective working as part of a cross functional team, leveraging resources to deliver business objectives and optimal outcomes for patients. Local and national travel could be required. Valid Driver’s License required. RESPONSIBILITIES AND TASKS The Product Specialist (PS) will report to the Regional Business Manager (RBM). The PS will be responsible for implementing the sales strategy and business plan in order to maximize commercial performance of designated Idorsia products for their assigned territory. In addition, the PS will be responsible for driving awareness and understanding of the role for the promoted products and associated data in helping patients by calling on targeted HCPs, in their assigned territories, as defined by the respective product strategy. The PS is also responsible for building productive external relationships with recognized experts, KOLs, HCPs, and other prioritized stakeholders in the respective therapeutic area. The PS will be able to perceptively identify the appropriate engagement channel for the HCP’s, where possible, gain consent to support engagement, and apply data and insight to drive smart, informed and value-based conversations with customers. The PS will be expected to collaborate and partner with peers in the wider sales organization, brand team, and other company partners to deliver outstanding customer experience. Main responsibilities include: Develop a comprehensive and effective integrated cross-functional (i.e. sales, medical etc.) territory business commercial plan aimed at achieving and exceeding annual goals by demonstrating strong commercial leadership. Understand how to leverage systems and wider omni-channel options to apply the full suite of the Company’s capabilities. Personalize and engage with customers in both face-to-face and virtual environments, enabling excellent customer experience and customers’ confidence to support appropriate medication use for appropriate patients within its approved indications. Develop strong customer relationships and create value for the HCP, by better understanding the patient journey and respective customers’ needs. Educate healthcare professionals on the safe, appropriate, and effective use of Idorsia’s products or treatments to ensure optimal patient outcomes. Effectively collaborate and engage in cross-functional working at regional level to continually endorse a culture of collaboration and support best practices sharing. Serve as a resource/consultant to customers and staff regarding access to therapy, product, and guidelines within its approved indications. Co-ordinate other learning activities within the territory based on HCP needs and ensure timely follow-up on attendees to gather feedback. Provide feedback and collaboration with sales colleagues, commercial leadership, marketing, and other internal departments about changing environment and results. Communicate territory activity and administrative duties in an accurate and timely manner as directed by management. Manage efforts within the assigned promotional budget. Attend medical congresses and society meetings as needed. Compliance Stay up to date with requirements of the code of practice and any other relevant role legislation. Complete all relevant training courses according to timelines set out by the company. Adhere to all industry code expectations and practices. If the individual is ever unsure about the rules associated with a specific activity, they are expected to seek clarification from the relevant compliance team within the company. Ensure all activities adhere to the industry code of practice and all regulatory/ compliance/ legal requirements. Promote the portfolio within the approved regulatory Health Canada labelling, in a comprehensive, fair, and ethical manner that is consistent with Canadian industry specific and corporate legal and regulatory guidelines. Ensure to report safety information such as Adverse Events, Special Reporting Situations and Product Quality Complaints according to internal procedures. Simply put – our success depends on our people! This is why we want to recruit, engage, and develop talented people who are passionate about working together and applying science to bring benefits to patients. The team’s passion for science and curiosity will translate our objectives into value creation for all Idorsia stakeholders.