Product Specialist

Job description

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too. What to expect For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too. Our team The Technology Products Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements. The Product Specialist acts as a key member of the Technology Products Team supporting the delivery of our Productivity Solutions strategy using their expertise and knowledge to enhance awareness and ensure the adoption of the solution in day to day practice whilst focussing on delivering an outstanding client experience. The Productivity Solutions Team looks after a broad range of products, including bundling, translation, proof-reading and drafting tools, e-signature, diagramming, real estate tools and some of our AI tools. Role and key responsibilities The Product Specialist acts as a key member of the Team supporting the delivery of the Productivity Solutions Team strategy using their expertise & knowledge to enhance awareness and adoption of the solutions in day to day practice whilst focusing on delivering an outstanding client and user experience. Product Specialists work with the Product Owner, Solutions Managers, Practice Groups and directly with clients on day to day activities to support the business requests for their products. You will required to have a deep understanding of the products, help establish best practice within the team, and proactively work towards increasing our knowledge and usage of the product across both the wider Team and within the Practice Group Tech Teams. You will also have the autonomy to identify new opportunities with the product base and develop proof of concepts to pitch to the practice groups. Skills and experience Primary responsibilities of the role: Support in the delivery of the Productivity Solutions strategy aligned with the firm-wide strategy. Embed yourself as an expert for our products, using analytic skills to define suitable and quality solutions to complex problems and estimate effort. Proactively drive ongoing benefits across our products, by understanding stakeholder needs and requirements. Act as a point of escalation for any unresolved issues identified by the Support Teams. Manage timely responses and communications with impacted users. Take responsibility for any required maintenance of our products. Promote awareness and adoption of our products including upskilling stakeholders across the Practice Groups. Assist with the introduction and embedding of new solutions to ensure a seamless integration and use for lawyers and fee earners. Apply agile project management and IT best practices to deliver excellent service. Assist with any upgrades, integrations or configurations of existing solutions ensuring thorough testing and resolution of quality issues. We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs. We provide experience and opportunity through international and cross-function exposure. We provide an opportunity to give back through our pro bono work and community engagement. We help you plan ahead through retirement planning, insurance and assurance Define, design, test and implement solutions that allow lawyers and fee earners to work more efficiently and to deliver excellent client experiences. Collaborate with Cyber Security, Risk, and IT teams to ensure best practices and compliance. Key behaviours Management with a focus on service excellence, managing a busy workload, prioritising tasks, and meeting deadlines, whilst role modelling exemplary behaviours in line with the firm’s purpose and values. Good technical proficiency with the ability to translate complex information into an understandable way for a variety of audiences. Excellent communication skills in various situations and with challenging stakeholders. Confident and credible in building lasting relationships with internal and external stakeholders. Innovative and solution oriented with a positive outlook. Pragmatic, robust, resourceful, and adaptable to different situations and personalities. What’s in it for you? At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world. We’re fair, transparent and equitable We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working We support your health and performance through our dental, healthcare and wellness support We support everything you are and all you bring through our powerful commitment to diversity and inclusion We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs We provide experience and opportunity through international and cross-function exposure We provide an opportunity to give back through our pro bono work and community engagement We help you plan ahead through retirement planning, insurance and assurance Diversity & Inclusion At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations. Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process. We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you. For you, For your success. And what's next. ##LI-NA1