Product Specialist and Technical Trainer

Job description

About us : 关于我们： Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries, recognized on the Forbes world’s best 50 Employers List. 山特维克是一家全球性的高科技工程集团，为制造业、采矿业和基础设施行业提供提高生产力、盈利能力及可持续性发展的解决方案，荣登《福布斯》全球最佳50强雇主榜。 Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. 山特维克矿山是采矿和基础设施行业设备和工具、零件、服务和技术解决方案的全球领先供应商。包括凿岩台车、岩石切割、装载和运输、隧道掘进和采石场。 At Sandvik Jinan Branch, Shandong Province, we design and build world-class 2700 series underground mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges — all in a fun, inclusive, and rewarding work environment. 在山特维克济南分公司，我们设计和制造了世界级的2700系列地下矿山凿岩台车，这些设备在全球范围内使用。我们的文化是由创新、协作和解决现实世界挑战的热情驱动的——所有这些都在一个有趣、包容和充分激励的工作环境中创造。 Why Sandvik? 为何选择山特维克？ Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence. 山特维克以创新为驱动力，致力于推动采矿业的未来发展。当您加入我们后，您将成为全球团队的一员，在这个团队中，您的想法将受到重视，您的贡献将有助于解决现实世界的挑战。您将与技术娴熟的工程师和问题解决专家一起工作，共同致力于追求卓越。 We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive. 我们通过提供给您持续学习机会、领导力发展以及对您工作与生活平衡的强烈关注来支持您的成长，确保您有一切机会成长。 Main Responsibilities: 主要职责： Provide second-level technical support for global customers’ requests to enhance customer satisfaction. 响应全球客户的要求，提供后台技术支持，提高客户满意度。 Support to Keep tracking competitor’s similar products, regularly provide relevant information and analysis reports. 支持持续追踪竞争对手的类似产品，定期提供相关信息及分析报告 Technical support to machine assembly and testing in factory. 为工厂机器的组装和测试提供技术支持。 Responsible for organization and follow-up of customer Site Acceptance Tests (SAT) of prototypes.负责组织和跟进新样机的客户现场验证测试（SAT）。 Responsible for warranty analysis and processing负责保修索赔分析和处理 Support front line with product expertise at customer site (technical support, performance optimization, feedback investigations, training…在客户现场用产品专业知识支持一线（技术支持、性能优化、反馈调查、培训……） New machine start-up training to Sandvik global front line colleagues and global customers with “customer-friendly language”. 为山特维克全球一线同事及全球客户提供“客户友好语言”的新机器启动培训。 Collect, clarify, analyze the feedback from factory & customers, report to R&D or other involved department, and follow through up to feedback case resolution or closure. 收集、澄清、分析工厂和客户反馈，向研发或其他相关部门报告，并跟进反馈案例的解决或关闭。 Facilitate and develop cooperation with other technical support teams. 促进和发展与其他技术支持团队合作. Business travel (approx. 35%) and other duties as assigned. 出差（约35%）和分配的其他任务。 Qualifications ： 资历要求： Bachelor's degree or above in Mechanical Design and Automation, Mining Engineering, Mechatronics or related engineering majors. 机械设计与自动化、采矿工程、机电一体化或相关工程专业本科以上学历 5+ years in mining machinery roles (design engineer, product application engineer, technical support, field technical engineer); familiarity with underground mining conditions and equipment application, mining/construction machinery background preferred. 5年以上地下矿山机械工作经验（设计工程师、产品应用工程师、技术支持、现场技术工程师）；熟悉采矿条件和设备应用，有采矿/建筑机械背景者优先。 Strong underground mining method knowledge and mining machine application experience. 丰富的地下矿山采矿方法知识和矿山机械应用经验。 Expertise in at least one category of primary mining equipment, including technical specifications and product functionality. 具备至少一类主要采矿设备的专业知识，包括技术规格和产品功能。 Knowledge and experience of electrical or (and) hydraulic systems are essential. 电气和液压系统的知识和经验至关重要。 Proficient English in reading and writing and Fluent oral English is essential. 英语读写熟练，口语流利。 Teamwork abilities, self-oriented and active, systematic, exact and perseverance, truthful and open 较强团队合作能力，自我导向和积极，系统性，严谨和毅力，诚实和开放。 PC skills including proficiency with MS Excel, Word, Outlook, and PowerPoint 电脑技能，包括熟练使用MS Excel、Word、Outlook和PowerPoint Very strong sense of responsibility and learning capability, hardworking. 责任心强，学习能力强，吃苦耐劳。 Strong practical skill, self-starter, work under pressure. 较强的实践能力，主动性强，能承受工作压力。 Excellent trouble-shooting skills, ability to communication with customers, suppliers 优秀的问题解决，与客户、供应商沟通的能力。 Experience of working with continuous improvement in large, complex matrix organizations 在大型企业中进行持续改进的经验。 Willing to travel frequently for mine site visits and strong collaboration with front line teams. 愿意经常出差进行矿场考察，并与一线团队密切合作 Safety & EHS awareness 强烈的安全意识。 Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 此文件是对当前其工作的准确的描述，但并不完全包括该岗位的所有职责、义务、技能、要求及其工作条件。管理层保留在环境变化的情况下对此其工作岗位描述进行修改或变更的权利。