Product Specialist - Automation & Emerging Technologies

Job description

Company Description: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Product Specialist Summary: Support the development of emerging technologies, for example, Light Detection and Ranging LIDAR or Ultra WIDE Band UWB, as they mature through early adopter processes from engineering field tests to fully-scaled innovation solutions. Educate customers and Global Branches and Dealers on the use of new technology solutions, coordinate and prepare local resources to support their customers. Communicate technical concerns, project updates, and customer feedback to Project Management to inform high-level decision making and project updates. Primary Responsibilities Coordinate projects and visits with customers and local resources. Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations. Attend cadence meetings and conference calls while on site to keep remote groups informed. Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site. Provide troubleshooting assistance for local service teams and work with Engineering as needed. Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations. Provide remote troubleshooting assistance for global support teams. Lead meetings and conference calls with customers and internal resources. Complete office work required in preparation for site visits – including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings. Analyze and interpret data to support inquiries and decisions being made by customers and other departments. Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management. Contribute to a Support Wiki to keep the rest of the team updated with the latest information. Present high-level updates to Management regarding status of solution development projects and/or customer-level projects. Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents. Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology. Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials. Perform other duties as assigned. Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs. Minimum Qualifications 5-7 years related experience Associates's degree (Computer Science, IT or Mechanical Electronics, Industrial Engineering) Non-degree considered if 12+ years of related experience along with a high school diploma or GED Must have valid driving privileges Extensive Travel and Overnight Stays (over 20%) Preferred Qualifications A four-year degree in Electronics, Information Technology, Industrial Engineer or Engineering. Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired. Must be self-motivated to make big-picture decisions without direct supervision and should be comfortable speaking in front of larger groups. Excellent communication, relationship building, time management, analytical and problem-solving skills. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities