Product Specialist COE

Job description

Ready to help us transform healthcare? Bring your true colors to blue. What we need The Product Consultant supports the execution, coordination, and operational management of healthcare product initiatives across the product lifecycle. This role partners closely with Product Managers, Marketing, Sales, Operations, Compliance, and vendor partners to help drive product assessments, enhancements, implementation activities, and operational readiness. This position plays a critical role in ensuring product initiatives are executed efficiently through strong project coordination, process management, documentation oversight, and cross-functional collaboration. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced healthcare environment. This position is eligible for the Flex persona. Your Day to Day Product Lifecycle Support Support Product Managers with product assessments, product enhancements, implementation activities, and ongoing product lifecycle initiatives. Assist in gathering and documenting business goals, KPIs, operational requirements, and stakeholder requests. Coordinate project activities and support execution across cross-functional teams. Facilitate meetings, capture action items, and track deliverables to support timely execution of product initiatives. Maintain project timelines, work plans, RAID logs, and status documentation. Operational & Project Management Support Maintain and update project tracking systems, including JIRA workflows, SharePoint documentation, and operational trackers. Support the development and maintenance of standardized templates, workflows, and operational processes. Monitor project milestones and escalate risks, delays, or dependencies as appropriate. Assist with tracking vendor deliverables, implementation timelines, and contractual commitments. Sales, Marketing & Client Support Support Sales as a trusted partner and serve as subject matter expert for all non-standard account specific requests and respond daily to benefit requests submitted through the Benefit Administration and Renewal System (BARS) to achieve profitable growth and retention. Support the creation and maintenance of product-related standard RFP responses. Coordinate updates to product collateral, reference guides, playbooks, web content, and educational materials. Assist with maintaining product documentation and internal communication resources. Regulatory & Reporting Support Support regulatory filing activities, including Minimum Creditable Coverage documentation and other required healthcare product filings. Assist in tracking product performance metrics, KPIs, reporting requests, and operational outcomes. Ensure documentation is organized, current, and aligned with compliance requirements. Team & Cross Functional Collaboration Partner effectively with Product, Sales, Marketing, Operations, Clinical, Compliance, and vendor teams to support successful product execution. Contribute to continuous process improvement initiatives that enhance operational efficiency and team effectiveness. Demonstrate strong organizational, communication, and problem-solving skills in a collaborative team environment. What You Bring 2–5 years of experience in healthcare product management, product operations, project coordination, healthcare administration, or related healthcare business functions. Experience supporting cross-functional initiatives and managing multiple projects simultaneously. Comfortable independently problem solving, while also knowing when to escalate for strategic guidance or to ensure swift resolution. Strong organizational skills with the ability to manage timelines, documentation, and operational processes. Familiarity with healthcare payer products, provider networks, navigation solutions, and consumer engagement strategies preferred. Experience with JIRA, SharePoint, Microsoft Project, Excel, PowerPoint, and/or other project management or collaboration tools preferred. Strong written and verbal communication skills with attention to detail. Ability to work independently while collaborating effectively across matrixed teams. Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field preferred or equivalent business experience. #LI-HYBRID Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location Hingham Time Type Full time Salary Range: $84,240.00 - $102,960.00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.