Product Specialist, Revit

Job description

HELP US TURN ROUGH IDEAS INTO BRILLIANT, ROCK SOLID FEATURES. HEY THERE — WE’RE KINSHIP 👋 We’re building the content management and project tracking platform for Revit that AEC firms actually want to use — because we’ve lived the pain ourselves. Our tools help architects, engineers, and BIM managers standardize libraries, track usage, and eliminate chaos. We’re looking for a Product Specialist to join our team in London. You’ll be the person who makes sure our tools don’t just look good, but actually work the way they should. From testing new features to uncovering hidden bugs, you’ll work with our engineers to help ensure every release is polished, dependable, and ready for real-world use. You’ll also work closely with our customers to provide technical support and help them understand what Kinship can do and how to get the most out of it. This is a hands-on role for someone who lives and breathes Revit, enjoys digging into technical details, and wants to be involved in both product and people. IN THIS ROLE, YOU WILL: - Help test new product features — from early concept to final QA - Manage customer help tickets, ensuring issues get resolved quickly and customers feel supported along the way - Deliver onboarding, demos, and technical walkthroughs to new and existing users - Write support content, workflows, and best practices to help people succeed with Kinship WE THINK YOUR BACKGROUND PROBABLY INCLUDES: - 3+ years of professional experience with Revit — ideally in architecture, engineering, or BIM coordination roles - A solid understanding of Revit family and project content, workflows, and common challenges - Experience creating documentation, tutorials, or training materials for Revit users - Familiarity with QA workflows — even better if you’ve done structured testing or used tools like GitHub Issues, TestRail, Qase, or Testmo YOU’RE PROBABLY SOMEONE WHO: - Is great at spotting the little things and loves making workflows smoother - Can explain technical ideas clearly — whether you’re talking to a developer or a project lead - Enjoys solving problems for users and figuring out what really works (not just what sounds good) - Likes working across functions — from product and design to engineering and support - Takes pride in making things clearer, faster, and better for others WHAT WE OFFER - Competitive salary - A beautiful, plant-filled office in central London (by Southwark tube station) and good coffee (obviously) - A no-BS team of people who love building great software together - A company that believes in work-life balance