Product Strategy & Operations

Job description

ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. PRODUCT STRATEGY & OPERATIONS Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts. Our largest customers run complex operations, and when something isn't working, the problem often sits across multiple teams, systems, and stakeholders. A customer may be implementing a new product, dealing with a complex integration, or facing an operational issue with no obvious owner or solution. That's where you come in. As a Product Strategy & Operations team member, you'll work directly with some of our most important enterprise customers while partnering closely with Product, Engineering, and Operations. You'll take ambiguous problems, figure out what's actually happening, and drive the work required to solve them. This isn't a role where you hand over a recommendation and move on. You'll own critical initiatives from understanding the problem through implementation and resolution. WHAT YOU'LL DO - Own complex customer and product problems from diagnosis through resolution - Work directly with enterprise customers to understand their challenges, manage expectations, and build strong relationships with stakeholders ranging from operators to VP and Director-level leaders - Lead complex implementations, particularly involving areas such as time clock compliance, payroll, and integrations with systems like ADP and UKG - Break ambiguous problems into clear workstreams, priorities, owners, and timelines - Dig into data and customer feedback to identify root causes and separate symptoms from the underlying problem - Partner closely with Product and Engineering to investigate issues, define solutions, and improve the product based on what you're seeing with customers - Coordinate across Product, Engineering, Operations, and other internal teams to unblock work and keep critical initiatives moving - Communicate clearly and directly with customers and internal stakeholders, especially when priorities shift or things aren't going according to plan - Identify recurring customer problems and patterns, and use those insights to help improve our product and how we operate - Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward WHAT WE'RE LOOKING FOR - 2–6 years of experience in consulting, strategy and operations, implementation, customer strategy, or another role where you've managed complex problems and demanding stakeholders - Experience working directly with clients or customers, ideally in situations where you were responsible for managing relationships and navigating difficult conversations - Comfortable operating in ambiguity. You can walk into a situation with incomplete information, ask the right questions, and create a clear plan - Strong analytical and problem-solving skills. You know how to dig beneath the topline and get to the root cause of an issue - Excellent verbal and written communication skills. We'd feel confident putting you in front of senior customer stakeholders - Strong stakeholder management skills and the ability to drive work across teams without direct authority - Highly organized and able to manage multiple workstreams, priorities, and stakeholders at once - A strong sense of ownership. You'd rather be responsible for the outcome than simply complete your piece of the work - Curious, resourceful, and persistent when the answer isn't obvious Consulting backgrounds are often a strong fit, particularly for candidates who have experience solving ambiguous problems, working directly with clients, and driving complex projects across multiple stakeholders. However, we're open to candidates from other backgrounds with the same core skill set. LOCATION This is an onsite role based in our San Francisco office for ~2 days per week. We're also open to candidates who are willing to relocate to the Bay Area. THE INTERVIEW PROCESS At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. Our process is designed around that: 1. Preliminary Screen 2. Case Study 3. Case Study Interview 4. Hiring Manager Interview 5. Culture Interview 6. Reference Check 7. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.