Product Success Manager

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Product Success Manager, you will play a key role in driving the commercial success and adoption of dedicated products and services across global markets. You will work closely with regional sales teams, product stakeholders, and marketing to identify growth opportunities, improve pipeline performance, and strengthen go-to-market execution. In this individual contributor role, you will combine commercial insight, product knowledge, and cross-functional collaboration to support market penetration and revenue generation. You will join a team focused on enabling customer-facing teams, removing blockers, and turning market insights into actionable strategies. What you’ll do Commercial Targets: Achieving commercial targets that will accelerate performance of dedicated product and services. Sales Support: Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement. GTM Development: Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market. Opportunity Identification: Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers. Pipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles. Internal Alignment: Work closely with revenue/sales teams to align key quarterly/ yearly priorities, initiatives and/or markets, providing input on new areas of growth for your product offering while aligning marketing strategy. Communication with Regions: Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients. Regional Product Pipeline Analysis: Work closely with Product Analysts to analyze the respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets. Customer Meetings: Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed. Product Wins: Work with marketing to capitalize product wins and create social proof and positive noise. What makes you a strong fit Bachelor’s degree in business, technical or a related field. 3–5 years of experience in this field. Strong analytical and problem-solving skills, with a systematic approach to problem-solving. Fluent in English, both spoken and written. High-level communication skills. Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas. Good knowledge of MS Office Tools (Excel primarily). Previous experience or Interest to learn more about our Industry is a plus. Interest in technology and adoption of AI in everyday work. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KL2