Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company. Position ScopeWe are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.Important Information:The overall hiring salary range for this position is $45,000 to $55,000 annually.This position is for an existing vacancyWe do not use AI to screen, assess, or select applicantsDuties & ResponsibilitiesAnswer client queries and provide basic direction and training on common issuesTriage product queues and prioritize issues according to their severity Conduct web meetings with customers to gather information for investigative purposes or to provide assistanceTest and duplicate issues in order to document and demonstrate the problem to other teams such as programmingParticipate in project and team meetings; interacting and collaborating with team membersLeverage and contribute to the Knowledge Base to assist with the resolution of issues Relay feedback to Product Managers so that the product can be improvedProvide feedback to supervisors and managers regarding processes that are unclear and need to be changedThis role is for you if:You would rather spend most of your time on challenging issues rather than handling simple support requestsYou want to engage in a collaborative environment with helpful co-workers and accessible leaders and managersYou prefer to work for a company that listens to its staff and continues to work toward being a Great Place To WorkRequirementsCollege/University DegreeProficiency in spoken and written FrenchExcellent communication skills, both verbal & writtenExceptional analytical and problem-solving skillsA passion for exploring new software, ability to grasp new concepts and learn quicklyExtremely detail oriented with the ability to manage and prioritize workflowFacilitate communication of information between team members and Product Groups Previous technical support experience or customer service experience Able to operate in a fast-paced environment Team-player, strong work ethic and a positive attitudeBenefitsCompetitive benefits Package (including Health & Dental benefits)Paid vacation and personal daysTownhall meetings where all employees are encouraged to participate in open discussionsLocated on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurantsOutdoor lunch space, including picnic tablesAn active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)Health and Wellness webinarsRRSP Matching Program after 2 years of employmentExperience in a rapidly growing, socially responsible corporationCMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
Important Information:
- The overall hiring salary range for this position is $45,000 to $55,000 annually.
- This position is for an existing vacancy
- We do not use AI to screen, assess, or select applicants
Duties & Responsibilities
- Answer client queries and provide basic direction and training on common issues
- Triage product queues and prioritize issues according to their severity
- Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
- Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
- Participate in project and team meetings; interacting and collaborating with team members
- Leverage and contribute to the Knowledge Base to assist with the resolution of issues
- Relay feedback to Product Managers so that the product can be improved
- Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
This role is for you if:
- You would rather spend most of your time on challenging issues rather than handling simple support requests
- You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
- You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work
Requirements
- College/University Degree
- Proficiency in spoken and written French
- Excellent communication skills, both verbal & written
- Exceptional analytical and problem-solving skills
- A passion for exploring new software, ability to grasp new concepts and learn quickly
- Extremely detail oriented with the ability to manage and prioritize workflow
- Facilitate communication of information between team members and Product Groups
- Previous technical support experience or customer service experience
- Able to operate in a fast-paced environment
- Team-player, strong work ethic and a positive attitude
Benefits
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
- Outdoor lunch space, including picnic tables
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
- Health and Wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
CMiC is the leading provider of an AI-powered, fully integrated construction ERP platform purpose-built for general contractors, specialty contractors, and civil/heavy-highway firms. Built on a Single Database Platform™, CMiC delivers a unified suite of Financials, Project Management, and Project Controls applications designed to manage the full complexity of construction operations. Core financial applications include Accounting, HR and Payroll, Opportunity Management (CRM), Resource Planning, and Inventory and Equipment Management. On the project management side, CMiC covers Bidding and Procurement, Drawing Management, and Project Management. Trusted by 1 in 5 General Contractors on Engineering News Record's Top 400, CMiC is an award-winning platform that enterprise construction firms rely on globally to drive financial control, operational efficiency, and project predictability. With a 25% market share among North America's top 400 contractors and a growing international footprint, some of the largest construction firms in the US have chosen CMiC as their long-term strategic ERP partner.CMiC's turnkey model means implementation, support, development, and customer success are all managed in-house, giving firms a single, accountable partner from initial deployment through long-term growth. With no middleware dependencies and over 50 integration partners, CMiC connects seamlessly with the tools and systems construction firms already rely on.CMiC's industry leadership has been consistently recognized by leading organizations. Deloitte has named CMiC a Best Managed Company for over seven years, a distinction it now holds at Platinum status. CMiC has also earned Construction Executive's Top Tech Award, BuildWorld's Preconstruction Tech Top 50, and Featured Customer's Market Leader Award.
CMiC is the leading provider of an AI-powered, fully integrated construction ERP platform purpose-built for general contractors, specialty contractors, and civil/heavy-highway firms. Built on a Single Database Platform™, CMiC delivers a unified suite of Financials, Project Management, and Project Controls applications designed to manage the full complexity of construction operations. Core financial applications include Accounting, HR and Payroll, Opportunity Management (CRM), Resource Planning, and Inventory and Equipment Management. On the project management side, CMiC covers Bidding and Procurement, Drawing Management, and Project Management.
Trusted by 1 in 5 General Contractors on Engineering News Record's Top 400, CMiC is an award-winning platform that enterprise construction firms rely on globally to drive financial control, operational efficiency, and project predictability. With a 25% market share among North America's top 400 contractors and a growing international footprint, some of the largest construction firms in the US have chosen CMiC as their long-term strategic ERP partner.
CMiC's turnkey model means implementation, support, development, and customer success are all managed in-house, giving firms a single, accountable partner from initial deployment through long-term growth. With no middleware dependencies and over 50 integration partners, CMiC connects seamlessly with the tools and systems construction firms already rely on.
CMiC's industry leadership has been consistently recognized by leading organizations. Deloitte has named CMiC a Best Managed Company for over seven years, a distinction it now holds at Platinum status. CMiC has also earned Construction Executive's Top Tech Award, BuildWorld's Preconstruction Tech Top 50, and Featured Customer's Market Leader Award.
