Product Support Analyst I

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. We are seeking a Product Support Analyst I to join our global Customer Support team, where innovation knows no borders. This team serves as frontline support for customers hosted in the Sabre reservations system, ensuring issue resolution and smooth operational performance across our portfolio of solutions. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together. As a Product Support Analyst I, you will perform logical analysis to diagnose, replicate and resolve technical support issues ranging from simple to high complexity. Working under direct supervision, you will act as a key liaison for global customers, recommend best usability practices and collaborate with internal teams to ensure prompt resolution. This role requires strong troubleshooting skills, efficient time management and a clear focus on customer satisfaction. What you'll do Analyze, replicate and resolve customer technical support cases involving Sabre reservations systems and related applications. Serve as a primary customer interface, evaluating issue impact, demonstrating urgency for sensitive cases and escalating appropriately. Research product outputs and application behaviors to guide customers on product functionality and system maintenance. Collaborate with advanced support, account management, implementation and development resources to drive issue resolution. Manage daily priorities and personal technical growth while maintaining effective communication with co-workers and global clients. What you'll bring Minimum high school diploma, university student or university graduate Proficient written and oral communication skills in both English and Spanish Proven analytical, troubleshooting and customer service skills Demonstrated time management, organizational skills and the ability to work under pressure Strong interpersonal and teamwork skills Familiarity with technical support concepts, ITIL, XML, SQL, APIs or programming Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work: Competitive pay and performance-based bonuses Flexible work options Comprehensive healthcare coverage Generous PTO and holidays Strong retirement planning support Family-friendly benefits Professional development opportunities We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn. This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting. #LI-Hybrid#LI-KN1