Product Support Expert

podium81

Lehi, Utah · Lehi · United States

Posted Jun 4, 2024

Other
On-site
Customer Success

Job description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Join our Product Support team as a Product Support Expert, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do.

What you will be doing:

Assist Podium customers with how-to questions and troubleshooting
Provide timely and accurate solutions through chat, email, phone, and Podium tools
Deliver a "human-first" experience
Become an expert in Podium products, both technically and in customer use cases
Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
Collaborate with peer teams to provide a seamless customer experience

What you should have:

2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
Strong problem-solving abilities with a proactive and positive attitude.
Excellent verbal and written communication skills.
Ability to handle multiple tasks simultaneously and work under pressure.
The ability to balance working independently and through ambiguity while contributing to a strong team environment
You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Why you’ll love working here:

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business

Compensation / Benefits:

Starting at $21.63 per hour
Work in Lehi, UT 5 days a week
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.