Product Technician - Mobility

 ## We are looking for a Product Test Technician to own end-to-end product quality control, functional testing, and refurbishment management for M-KOPA Mobility devices and components as we scale our electric mobility division across Kenya.  *This role ensures that every product from our OEM partners meets M-KOPA's quality standards before it reaches the market — and throughout its lifecycle. If you're a hands-on technical professional with a sharp eye for detail, strong diagnostic instincts, and experience in electronics QC or product testing, this role is for you.*  ## **About Us** M-KOPA Mobility provides accessible, affordable electric mobility solutions across emerging markets. We build and partner with OEMs to deliver reliable products at scale, backed by strong quality systems and a commitment to continuous improvement. You'll sit at the intersection of hardware quality, refurbishment operations, and OEM partner management — in a fast-paced environment where your work directly determines what goes to market and what gets caught before it does. ## **In this role, you would be responsible for:** - Performing incoming, in-process, and outgoing QC checks on devices, components, and accessories per approved SOPs and AQL standards — including visual, dimensional, functional, and safety inspections, with all defects and non-conformities logged in the quality system - Running standardised test plans, calibration procedures, and final functional tests on new sample bikes using approved fixtures and software, with full traceability documentation including unit IDs, batch numbers, firmware versions, and operator stamps - Owning the refurbishment workflow from intake triage through repair, verification testing, and re-release — classifying units by fault category, ensuring correct parts usage and BOM alignment, and verifying units meet as-new standards before dispatch - Consolidating defect trends and failure analysis into weekly OEM feedback packs, supporting corrective and preventive actions (CAPA) with OEM partners, and validating fixes through targeted testing - Maintaining up-to-date SOPs, work instructions, checklists, and test records on Zoho, and ensuring EHS compliance, ESD-safe handling, and proper battery safety protocols throughout - Contributing to device history records and audit readiness, and participating in root-cause analysis using 5-Why, Ishikawa, or similar methodologies - Safeguarding and calibrating test equipment on schedule, tracking critical spares and refurbishment parts with accurate stock movements, and supporting pilot runs, sample evaluations, and first article inspections  This is a full-time, on-site role based in Nairobi, Kenya. You will be reporting to the Hardware Product Manager – Mobility. ## Your application should demonstrate: - A Bachelor's degree in Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related field — equivalent technical experience will be considered - 2+ years of experience in product testing, electronics QC, or repair and refurbishment - Hands-on experience with multimeters, oscilloscopes, battery testers, and test fixtures - Comfort reading schematics, wiring diagrams, and interpreting firmware versions and logs - Proficiency in documenting test results and working with quality or ticketing systems — familiarity with Freshdesk, Zoho CRM, and SafetyCulture report templates is an advantage - Strong diagnostic and problem-solving skills with a safety-first mindset and the ability to work to takt time in a fast-paced environment - Nice to have: experience in mobility, consumer electronics, or battery-powered devices If the above is of interest to you, please apply. ## **Why M-KOPA?** At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at [****](http://m-kopa.com).  *Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.*  ***Important Notice*** *M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.* *M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.* *M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.* *Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.* *If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.*