Product Trainer (Application Support)

Job description

The Onboarding Coordinator and Trainer will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products. Responsibilities: Coordinates and conducts all admin and sales onboarding training in conjunction with the client External consultant booking when required Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner. Maintaining training records. Ensure a high level of commitment to service all clients. Provide high-level administrative support to the Training Manager Monitoring expiring/expired training hours. Assist the Training Manager with the preparation of the team’s monthly report. Responds to client requests for information and related services. Prepare all training agendas in readiness for client training. First point of contact for all onboarding training. Understanding the onboarding process to cover when staff are on leave Face to Face training when required Job Requirements: Minimum 1+ years experience in the Real Estate industry (If you an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you) Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box) Effective communication both written and oral High degree of problem-solving skills Strong time management skills Team player attitude Clear speaking voice for online training Empathy to understand each client that you are training, their needs, and the way they need to be trained Benefits: Career growth opportunities in a diverse and supportive work environment. Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Hybrid Working Arrangement (2 days WFH) HMO coverage with free dependent upon hire. Free 24/7 access to our office gyms (Ortigas and Makati) Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Plus, additional benefits About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!