Product Trainer, Customer Education

Job description

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the *2025 Forrester Wave Report for SPM*, *2023 Ventana Research Revenue Performance Management (RPM) Value Index*, *Gartner Peer Insights*, *2024 Gartner SPM Market Guide*, and *G2.*Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: - **Innovate with Purpose: Build impactful solutions for customers worldwide.** - **Join Excellence: Work in a diverse, collaborative, and innovative team.** - **Shape the Future: Lead in redefining revenue optimization.** - **Grow Together: Unlock your potential in a supportive environment.** Join us at Varicent—where your talent and ambition meet limitless opportunities for success! **Summary of the Role and Team** As a Product Trainer, Customer Education, you will join Varicent’s Customer Education team and play a critical role in helping customers develop the skills, knowledge, and confidence needed to successfully use Varicent solutions. You will lead the delivery and ongoing evolution of Varicent’s instructor-led customer enablement programs, including the Admin Enablement Program and product-focused webinar series. Working closely with Product, Customer Success, Support, and Education teams, you will design and facilitate learning experiences that improve product adoption, customer proficiency, and long-term customer success. This role combines training delivery, learning program design, cross-functional leadership, and customer advocacy. In addition to facilitating training sessions, you will help shape education strategy, mentor team members, and contribute to the growth and scalability of Varicent’s customer education programs. **What You Will Be Doing** - Deliver engaging virtual instructor-led training (vILT) sessions, webinars, and customer learning experiences focused on Varicent products and best practices - Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula - Translate complex product concepts into practical, customer-focused learning experiences that support adoption and business outcomes - Design and recommend new learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback - Analyze participant feedback, learning effectiveness, and training metrics to continuously improve program quality and customer outcomes - Mentor facilitators and support the development of training standards, instructional practices, and team capabilities - Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy - Evaluate and recommend technologies, including Generative AI solutions, that improve learning experiences, scalability, and operational efficiency **What You Bring** - **6+ years of experience** in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role - Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences - Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies - Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences - Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms - Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices - Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority - Strong communication, presentation, organizational, and stakeholder management skills **Success Outcomes** **First 90 Days** - Complete onboarding and develop proficiency in Varicent products, customer education programs, and instructional delivery processes - Begin facilitating portions of Admin Enablement and webinar sessions while receiving feedback and coaching - Build relationships with Product, Support, Customer Success, and Education stakeholders - Identify opportunities to improve learning content, participant engagement, and training delivery processes **Within 6 Months** - Independently deliver customer-facing enablement programs and webinar sessions - Consistently facilitate engaging learning experiences that receive positive learner feedback and drive knowledge retention - Contribute enhancements to curriculum, training materials, and educational resources based on customer needs and product updates - Actively mentor team members and contribute to the development of facilitation standards and best practices