About the RoleOur client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.Core ResponsibilitiesPerform on-site product installations and deliver in-person product trainings at customer locations.Conduct hands-on training sessions and workshops for groups of 5–10 participants.Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.Deliver virtual trainings, webinars, and remote support when required.Act as a trusted technical contact, maintaining strong long-term customer relationships.Travel extensively across Germany.Visit the office for repairs or technical interventions when needed.Support the company at trade fairs and industry events.Document installations, issues, and resolutions accurately.RequirementsExperience & Profile2–5 years of experience in product training, technical support, or a similar client-facing technical role.Comfortable leading on-site trainings, workshops, and presentations.Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.Affinity for technical problem-solving and hands-on work.Motivation to learn – full product training will be provided.Well-organized, reliable, and self-sufficient.Flexible mindset and willingness to travel.Languages: Native German, very good English.Nice to Have (not mandatory)Background in VR / AR technologies.Linux experience.Programming or general IT / tech background.Experience working with hardware installations or technical training environments.
About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
- Perform on-site product installations and deliver in-person product trainings at customer locations.
- Conduct hands-on training sessions and workshops for groups of 5–10 participants.
- Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
- Deliver virtual trainings, webinars, and remote support when required.
- Act as a trusted technical contact, maintaining strong long-term customer relationships.
- Travel extensively across Germany.
- Visit the office for repairs or technical interventions when needed.
- Support the company at trade fairs and industry events.
- Document installations, issues, and resolutions accurately.
Requirements
Experience & Profile
- 2–5 years of experience in product training, technical support, or a similar client-facing technical role.
- Comfortable leading on-site trainings, workshops, and presentations.
- Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
- Affinity for technical problem-solving and hands-on work.
- Motivation to learn – full product training will be provided.
- Well-organized, reliable, and self-sufficient.
- Flexible mindset and willingness to travel.
- Languages: Native German, very good English.
Nice to Have (not mandatory)
- Background in VR / AR technologies.
- Linux experience.
- Programming or general IT / tech background.
- Experience working with hardware installations or technical training environments.
Avomind is a go to firm to hire commercial, strategy and analytics & insights talent globally.Our global network - serviced from Berlin, London, Barcelona, Miami, Jakarta and Singapore is built up of partnerships with >200 leading academic institutions; 25 leading MBA programs and 45 tech institutions.We provide our clients with unlimited access to our network and offer custom recruitment; embedded hiring and talent branding services.Speed is our care value - do expect a first project input within 24 hours. 75% of the hired candidates are part of the 1st week’s batch, that we would deliver on a project.
Avomind is a go to firm to hire commercial, strategy and analytics & insights talent globally.
Our global network - serviced from Berlin, London, Barcelona, Miami, Jakarta and Singapore is built up of partnerships with >200 leading academic institutions; 25 leading MBA programs and 45 tech institutions.
We provide our clients with unlimited access to our network and offer custom recruitment; embedded hiring and talent branding services.
Speed is our care value - do expect a first project input within 24 hours. 75% of the hired candidates are part of the 1st week’s batch, that we would deliver on a project.
