Production Intern (Customer Service) (China)

Open The Door to Opportunity! At Leggett & Platt, we provide real-world experiences that shape the future of young professionals. Our Doors Internship Program is a paid opportunity for students to contribute to and learn from a global leader in manufacturing, design, and innovation. We offer internships in fields ranging from engineering, business, finance, operations, environmental health science, and technology, allowing you to explore a variety of industries such as automotive, home furnishings, bedding, and industrial products. About The Program: The Doors Internship Program is an immersive experience designed to build your expertise, grow your network, and give you hands-on experience across different functions. You’ll work on real-world tasks and/or projects, receive mentorship from experienced professionals, and be part of a company that enhances people’s lives through innovation in comfort-driven design and manufacturing. Learn more about the history of Leggett: About The Role: The Production / Manufacturing Engineering function supports manufacturing operations by ensuring processes, products, and customer requirements are effectively translated from order to production. Collaboration between engineering, production, and customer‑facing teams is critical to delivering high‑quality products on time and meeting customer expectations. This internship supports both operational efficiency and customer satisfaction while reinforcing the organization’s commitment to developing early‑career talent and strengthening its employer brand. As an Intern (Customer Service) within Production / Manufacturing Engineering , you will support customer‑related activities that connect engineering, production, and sales teams. This role provides hands‑on exposure to how customer requirements are managed within a manufacturing environment and how engineering and production teams work together to deliver solutions. This position is ideal for students interested in manufacturing operations, customer service, or engineering support who want a people‑focused role with strong exposure to technical and operational processes. So, what will you be doing as an Intern (Customer Service)? Customer Support Coordination – Assist with customer inquiries, order support, and communication related to manufacturing and engineering processes. Engineering & Production Liaison – Help coordinate information between customer service, manufacturing engineering, and production teams. Order & Documentation Support – Assist with reviewing customer requirements, specifications, and related documentation to ensure alignment with production capabilities. Issue Tracking & Follow‑Up – Support tracking of customer issues, changes, or requests and help ensure timely resolution. Data & Reporting – Help maintain basic customer, order, or production data and support reporting needs. Process Improvement Support – Assist with identifying opportunities to improve customer service workflows and communication processes. Learning & Development – Gain exposure to manufacturing operations, engineering support functions, and customer‑focused processes. Employer Branding & Talent Pipeline Support – Represent the internship program by providing feedback and participating in engagement or outreach activities as needed. Additional duties as assigned. To be successful in this role, you’ll need: Currently pursuing a Bachelor’s degree in Engineering, Business, Operations, Supply Chain, or a related field. Strong communication and organizational skills. Interest in manufacturing operations and customer service . Ability to work collaboratively across technical and non‑technical teams. Attention to detail and a willingness to learn. Things we consider a plus: Exposure to manufacturing, operations, or engineering environments. Interest in customer service, operations coordination, or manufacturing engineering careers. Familiarity with basic data tracking, documentation, or reporting tools (e.g., Excel). Prior internship, customer‑facing, or administrative experience. What to Do Next Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. Our Values Our values speak to our shared beliefs, and describe how we approach working together. Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging. Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad. Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us. Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change. Our Commitment to You We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us! We welcome and encourage all applicants to apply. We’d love the opportunity to consider you. 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