Production Support Analyst

Job description

Role: Production Support Analyst Job Description · Provide two tier supports to all applications and provide assistance to all end users and identify any issues in production. · Maintain schedule jobs and perform troubleshoot on processes and resolve all issues. · Analyze all vendor applications and provide operational support to same and perform reviews. · Administer and implement all new systems and ensure transition of plans to production. · Provide training to various new employees and assist with expert knowledge on all production processes. · Document all production applications and resolve all application issues and answer all requests. · Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. · Maintain knowledge on all hardware and operating system and update security associate technology. · Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues. · Maintain effective relationships with various system administrators and development teams. · Prepare all project requirements and develop all associated projects for various applications. · Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies. Qualifications · Bachelors Degree in Computer Science, Engineering or related. · 5 or more years related work experience preferably in banking and financial sector. · Minimum 3 years of hands on experience troubleshooting complex, distributed software applications, working in a Production Support, Application Support, Help Desk, or related field. · Strong application support or relevant production, technical support and problem/incident management experience. · Hands on knowledge of Unix/Linux skills including Shell/Perl scripting · Hands on knowledge of Database like SQL, Oracle, Sybase etc. · Knowledge of scheduling tools - Autosys or cron. · Experience of monitoring software and maintaining\improving rulebases. · Hands-on experience of using tools such as Service Now - Desirable but not mandatory. · Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial. · Knowledge of ledger based systems will be a plus. Other Skills: · Ability to work well with cross-functional teams to resolve issues and defects. · Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach. · Excellent documentation, communication, and interpersonal skills. · Ability to stay calm under pressure related to production issues. · Ability to clearly communicate, verbally and in writing, requirements and problem definitions to Development teams whenever level 3 support is needed. All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).